Global Account Manager
At a glance
Mid-level Account Management role at Singtel Group. Singapore, Singapore.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build CXO-level relationships across global accounts and serve as the main client contact
- Create account plans around client business priorities and coordinate internal teams around delivery
- Find upsell and cross-sell opportunities, negotiate contracts and pricing, and grow account revenue
- Resolve risks affecting satisfaction or account results while tracking financial KPIs and sales targets
- Explain technology trends and the distinct value of Singtel offerings to customer decision-makers
What you bring
- A diploma or degree plus at least five years of sales experience
- Background in account management, sales, or business development, preferably with global accounts
- Strong communication, negotiation, interpersonal, analytical, and problem-solving abilities
- Collaborative working style, leadership ability, and familiarity with ICT or telecommunications
Who this fits
You’ll suit a sales-driven account leader who can work independently, influence clients and internal teams, and pursue revenue growth. The role centers on global accounts, CXO relationships, contract discussions, customer satisfaction, and financial targets.
From the employer
Singtel is where Technology meets Purpose.
We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.
From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.
At Singtel, your work creates real impact. You'll shape the mobile products used by millions of customers while developing innovative propositions that keep Singtel at the forefront of Singapore's telecommunications market.
This is where BIG Possibilities become reality.
Make an Impact by:
- Build and maintain strong relationships with key stakeholders in global accounts, fostering and developing CXO-level customer relationships to enhance customer retention.
- Serve as the primary point of contact for clients, ensuring their needs are met and issues are resolved promptly.
- Identify opportunities for growth, including upselling and cross-selling products and services to increase sales revenue.
- Develop and implement strategic account plans that align with the client’s business planning.
- Work closely with various internal teams to ensure a cohesive approach to account management.
- Lead negotiations for contracts and pricing with global clients.
- Proactively identify and address issues that may impact client satisfaction or account performance.
- Demonstrate expert knowledge of technology trends and differentiate the unique value delivered through Singtel’s offerings within this domain.
- Achieve high customer satisfaction with decision-makers and play a key ambassador role for Singtel.
- Meet financial KPIs and develop strategic plans to execute and exceed sales targets.
- Exhibit independence, self-starter qualities, sharp business acumen, and a strong drive to succeed.
Skills for Success:
- Diploma or degree with 5 or more year in sales experience.
- Proven experience in account management, sales, or business development, preferably in a global context.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work collaboratively in a cross-functional team environment.
- Strong analytical and problem-solving abilities.
- Knowledge of ICT and telecommunications preferred.
- Sales-driven mindset with a strong focus on achieving targets and driving revenue growth.
- Possess strong leadership skills to guide and influence teams and clients effectively.
Are you ready to say hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!
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