Senior Enterprise Account Executive, CRM Solutions

ServiceNow servicenow.com Open · verified Oct 17, 2026

On-site Amsterdam Full-time Senior Account Executive

At a glance

Senior Account Executive role at ServiceNow. Amsterdam · full-time.

Pay not stated

RoleAccount Executive

SenioritySenior

LocationAmsterdam

WorkplaceOn-site

EmploymentFull-time

PostedOct 15, 2026 · 2d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Build account and territory plans, then use them to grow enterprise accounts and develop new business
Develop relationships with C-suite leaders and run executive meetings about CRM workflows
Work with solution consultants to demonstrate CRM workflows and shape customer roadmaps
Lead CRM opportunities with account teams, manage the sales process and close deals
Qualify prospects, create pipeline and manage accounts to support customer satisfaction and further revenue

What you bring

At least eight years selling complex software or platform solutions
Deep solution-sales experience, preferably in CRM, customer engagement, customer service, CX, CPaaS, CCaaS or SOM
You understand CRM, CX or CSM business processes and how AI may fit into work
You can lead matrixed teams, build executive relationships, create new business and negotiate deals

Who this fits

This senior enterprise sales role suits someone comfortable owning opportunities and developing C-suite relationships across complex software sales. The role is based onsite in Amsterdam, requires regional travel and fluency in English.

From the employer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Solution Sales Executive will oversee market success of ServiceNow's CRM Workflows products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

What you will get to do in this role:

Oversee development and growth of assigned enterprise accounts, including development and deployment of territory resources
Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s).
Arrange and conduct initial Executive and CxO discussions and position meetings
Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM Workflows product(s) & solution(s), orchestrating relationships as required.
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platform
Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.
In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminars
Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition
Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
Sales process management and opportunity closure
Ongoing account management to ensure customer satisfaction and drive additional revenue streams

To be successful in this role you have:

Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
8+ years of sales experience within complex software or platform solutions
An understanding of the CRM, CX or CSM solution-related business processes
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Experience leading virtual or matrixed teams
Ability to understand broad, macro-level business IT needs for a prospective client
Experience establishing trusted relationships with current and prospective clients and other teams
Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
Able to thrive in a fast paced, growing, deadline driven environment
Willingness to go above and beyond to win in the market against stiff competition
Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
Excellent communication and presentation skills
Regional travel required,
Fluency in English essential

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.