Manager, Solutions Engineering

Scribe scribe.com Open · verified Sep 14, 2026

Hybrid SF or NYC Full-time Manager Solutions & Sales Engineering

Mid-level Solutions & Sales Engineering role at Scribe. SF or NYC · full-time · $260,000–$300,000 base.

On-target earningsStated by Scribe

$260,000 – $300,000

On-target earnings for this role, in USD per year, as published in the posting. Base plus commission; the split is in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Build Scribe’s Solutions Engineering function, including its scope, operating processes, and playbooks
Hire, coach, and manage the founding Solutions Engineering team, owning performance and career development
Support strategic deals from discovery to close with technical guidance, demos, and proof-of-concept work
Show customers measurable value by connecting Scribe to time savings, cost reduction, and operational improvements
Carry customer insight to Product while creating reusable demos and technical frameworks

What you bring

At least three years managing Solutions Engineers, Solutions Architects, Technical Account Managers, or similar technical customer teams
Experience in a Solutions Engineering or comparable pre- or post-sales role at a fast-growing SaaS company
Ability to explain large language models and AI products to technical leaders and executives
Experience creating a new function and scalable operating programs without an existing playbook
Skill translating technical detail into business value and partnering with Sales, Product, and Customer Success

Who this fits

You’ll suit a builder who wants to create a Solutions Engineering function, lead a team, and stay involved in strategic customer work. The role favors people comfortable with ambiguity, executive-facing conversations, and unstructured customer engagements. It is based in the United States, with San Francisco employees in the office three days each week and New York employees working fully remotely.

From the employer

Manager, Solutions Engineering

Hiring Manager: Caila MacDonald

About Scribe

Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset that helps people and AI agents do their best work.

We're growing fast, since our founding in 2019, we've grown to 7 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to transform how people do work.

📌 About the Role

Scribe is hiring its first Manager, Solutions Engineering to build and lead the founding team behind our most strategic deals. Your team will be the technical experts who earn the trust of F1000 executives, running demos and proof of concepts that turn Scribe's capabilities into measurable customer outcomes. There is no playbook to inherit: you'll build it from scratch alongside your team, in close partnership with Sales, Customer Success, and Product.

🛠️ What You'll Do

Establish the Solutions Engineering function at Scribe, defining the processes, scope, and playbooks that let the team scale beyond its founding members
Hire, mentor, and lead a founding team of Solutions Engineers, with direct accountability for coaching, performance, and career growth
Bring technical credibility to strategic new business and expansion opportunities, working alongside your team from discovery through close
Deliver proof of concepts that connect Scribe's capabilities to measurable business outcomes, helping customers quantify time saved, costs avoided, and operational gains
Act as the bridge between Go-to-Market and Product leadership, carrying customer feedback into the roadmap
Build reusable demo assets, proof-of-concept frameworks, and technical narratives so customer outcomes don't depend on tribal knowledge
Evolve the function as the product and customer base grow, using team performance data to decide what to change

🔍 What We're Looking For

Has 3 or more years of people management experience leading Solutions Engineers, Solutions Architects, Technical Account Managers, or comparable technical customer-facing teams
Has worked as a Solutions Engineer or in a comparable pre- or post-sales technical role at a high-growth SaaS company
Explains large language models and AI product concepts credibly to both technical and executive audiences
Has built a function rather than inherited one, and works well without an existing playbook
Has designed scalable programs, processes, and playbooks while still going hands-on in strategic customer engagements
Translates technical complexity into business value that an executive buyer acts on
Has partnered cross-functionally with Sales, Product, and Customer Success on shared outcomes

🚫 This role is not for you if

You want to inherit an established team, process, or playbook rather than build one
You'd rather stay focused on individual contributor work than hire, coach, and develop a team
You prefer highly structured environments where every customer engagement follows a predictable path

📍 Location

SF or NYC

SF: Hybrid. We work from the office 3 days per week.

NYC: Fully remote.

💰 Compensation

On-Target Earnings (OTE): $260,000-300,000. Salary varies by location. All full-time employees receive equity in Scribe. Final offers depend on experience and scope.

🎁 Benefits

Health, dental, and vision insurance for you and your dependents
Flexible paid time off and company holidays
401(k)
Paid parental leave
Daily catered lunch (SF office)
Commuter benefits
Home office stipend

At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer.