Vendor Onboarding Analyst

Scotiabank scotiabank.com Open · verified Sep 25, 2026

Bogota Mid-level Customer Success

At a glance

Mid-level Customer Success role at Scotiabank. Bogota.

Pay not stated

RoleCustomer Success

SeniorityMid-level

LocationBogota

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Run contractor operations from recruitment and onboarding through renewals, monitoring, payments, and offboarding
Prepare contractor activity, cost, vendor performance, and SLA reports for supervisor review
Investigate process gaps and discrepancies, then suggest changes that improve accuracy and service delivery
Coordinate with vendors and internal teams to resolve issues and meet compliance requirements
Apply daily controls covering operational risk, regulatory compliance, AML/ATF, and conduct risk

What you bring

You are finishing or hold a degree in administration, economics, or a related field
You bring one to two years managing controlled operational processes, vendor support, tracking, coordination, and reporting
English at B1+ or B2 is mandatory, alongside strong written and spoken English and Spanish
You have expert-level command of Microsoft Word, Excel, and PowerPoint
You can manage complex processes, competing deadlines, detailed work, and high-pressure situations

Who this fits

This suits an organized operations professional who can handle vendor coordination, financial information, reporting, and process controls. You will work in an office-based role in Bogota, Colombia, with a fast-paced workload and occasional non-standard hours. The job emphasizes cross-functional teamwork, adaptability, initiative, and accurate execution under firm reporting deadlines.

From the employer

Requisition ID: 273507

Thanks for your interest in ScotiaGBS, the best campus in Bogota.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

Purpose

Manage the overall process of external technology contractor services in GBS, this includes recruiting and
going through onboarding, supplier payment, accruals, billing, offboarding, managing the relation with the vendors and leading the contractors team. Responsible for timeliness and accuracy of contractors and financial
information of the process, in compliance with current regulation and Scotiabank policies and procedures.

Accountabilities

• Support the end to end contractor management process—from recruitment and submission to onboarding, monitoring, renewals, and offboarding—by executing operational tasks required to maintain service continuity, data accuracy, and compliance under the direction of the Supervisor.

• Support the preparation of operational and financial reports related to contractor activity, cost tracking, vendor performance, and SLA compliance for Supervisor review

• Support any required ad-hoc financial analysis.

• Identify operational issues, inefficiencies, or service gaps and recommend improvements to strengthen workflows, accuracy, and service delivery.

• Collaborate with cross functional teams and vendors to resolve operational discrepancies, meet process requirements, and ensure compliance with internal and external guidelines.

• Apply the Bank’s risk appetite and risk culture to daily activities, supporting adherence to operational risk, regulatory compliance, AML/ATF, conduct risk, and business controls.

• Contribute to a customer focused, inclusive, and high performance environment by delivering accurate execution, supporting continuous improvement, and demonstrating accountability for operational quality.

• Carry out effective and efficient operations in their respective areas, in accordance with Scotiabank’s values, Code of Conduct, and Global Sales Principles. This includes ensuring suitability, compliance, and effectiveness of daily business controls to meet obligations related to operational risk, regulatory compliance risk, money laundering and terrorist financing risk, and conduct risk.

• Promote a high-performance environment and contribute to an inclusive work environment.

Education / Experience

• Last semester or degree in administration, economics, or related fields
• 1–2 years of experience in operational roles focused on the execution and control of processes, including vendor support, activity tracking, operational coordination, data accuracy, and preparation of operational or financial reports, within shared services, operations, or support environment.
• English B1+ or B2 is mandatory
• Expert knowledge of Microsoft Word, Excel and PowerPoint.
• Experience as business analyst or process analyst is an asset.
• Experience in Finance / Accounting is a plus.
• Strong communication skills and collaboration are essential.
• Exceptional written and verbal communication skills in English/Spanish.
• Experience with reporting tools is an asset.
• Proven teamwork capabilities.
• Strong organizational, analytical, and problem solving skills.
• Able to balance multiple priorities and deadlines.
• Strong at prioritizing tasks, adapting to new situations, and taking initiative to solve problems.
• Details and deadline oriented, highly organized, and ability to work under high pressure environments is a must.
• Strong interpersonal skills with proven ability to work across cross functional teams.
• Experience and a high degree of comfort working with complex processes.
• Sound judgment and problem solving skills.
• Knowledge of organizational structure and complexity.
• Flexibility and ability to adapt to changing work environments.

Working Conditions

The incumbent works in a standard office-based environment requiring normal sensory attention. The business environment is fast-paced, complex and demanding. Deadlines are set well in advance for both external and internal financial reporting with very limited flexibility for change. Non-standard hours are a common occurrence.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.