Solutions Engineer
At a glance
Mid-level Solutions & Sales Engineering role at Satellite Office. Pasig.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Investigate tier-two tickets and client calls to identify the underlying problem, not only the reported symptom
- Follow logs, traces, data, and code to explain root causes
- Show clients how to configure the platform for their specific workflows
- Use AI tools to work through code and data, then convert repeated issues into lasting fixes
- Document investigations clearly and escalate problems spanning systems or multiple clients
What you bring
- Two to four years in a technical client-facing role such as support, solutions, implementation, or QA
- You can debug in Datadog, inspect JSON values, and trace C#/.NET or TypeScript/React code to the cause
- You communicate clearly in spoken English with both business and technical audiences during screen-sharing
- You already include AI tools in your working process and can overlap with US Eastern Time for several hours daily
Who this fits
You'll suit a technically curious, client-facing investigator who wants to move beyond scripted support and grow from reviewed casework into independent investigations. The role is based in Pasig, Philippines, with a flexible schedule that requires daily overlap with US Eastern Time.
From the employer
You'd be joining a fast-growing, US-based fintech platform used by institutional investors, brokers, and corporate IR teams — together managing tens of trillions of dollars in assets — to run their meetings, events, and the data behind them. You'll work directly with a senior engineer from day one, taking tier-2 client issues from "something's wrong" to a diagnosed, explained root cause.
What You'll Do
Dig into support tickets and client calls to find out what's actually going wrong, not just what the client assumes
Trace issues through logs, traces, and underlying data down to the code
Demo the platform live to show clients how to configure it for their exact workflow
Use AI tools daily to move faster through code and data than manual digging alone
Turn recurring headaches into permanent fixes instead of repeat tickets
Write clean tickets and documentation so nothing gets lost in translation
Flag and escalate issues that cross systems or hit multiple clients
What You'll Bring
2–4 years in a technical, client-facing role — support engineering, solutions engineering, implementation, or QA
Comfortable debugging at the log level (e.g., Datadog), reading JSON/data values, and following C#/.NET or TypeScript/React code far enough to find the cause
Confidence presenting over screen-share, in clear spoken English, to business and technical audiences alike
A genuinely curious streak — you want to know why
You already use AI tools as part of how you work
A flexible schedule with at least 4–5 hours of daily overlap with US Eastern Time
What's In It For You
Work directly with senior engineering leadership from day one — no layers between you and real ownership
A genuine growth path: start in the ticket queue, graduate into leading your own investigations, reviewed at first, then trusted to run solo
High-visibility work on a platform trusted by firms managing tens of trillions in assets
Real flexibility on hours — not a buzzword, an actual confirmed policy
AI tooling as a core part of your daily workflow, not an afterthought
Ready to trade scripted support for real investigation?
Apply now — next step is a conversation with our recruitment team.
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