Client Renewals Executive
Hybrid MediaCity UK - Manchester Full-time Mid-level Account Management
At a glance
Mid-level Account Management role at Ryan (Students Graduates). MediaCity UK - Manchester · full-time.
Pay not stated
RoleAccount Management
SeniorityMid-level
LocationMediaCity UK - Manchester
WorkplaceHybrid
EmploymentFull-time
PostedSep 17, 2026 · 8d ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Contact new and existing clients by phone, email and virtual meeting throughout onboarding and renewals
- Explain onboarding requirements, verify leases and accounts, and keep client records accurate in the CRM
- Coordinate handoffs to delivery teams while tracking progress and preventing onboarding delays
- Maintain client contact, support renewal discussions, and clarify delivered value, outcomes and next steps
- Spot openings for Lease Consultancy, Contract Renewal Services and Additional Property Reviews, then help senior colleagues convert them
What you bring
- Experience in onboarding, account management, renewals or sales support
- Strong client communication across phone, email and virtual meetings, with confidence handling questions
- Excellent organisation, careful attention to detail and the ability to manage several priorities
- Comfort working against KPIs and performance targets while learning new systems and adapting to change
Who this fits
You’ll suit a proactive, client-focused person who can balance relationship management, accurate administration and commercial conversations in a fast-moving, KPI-led role. Full industry training is provided. The position is hybrid in the United Kingdom and based in Salford, M50.
From the employer
Why Ryan?
- Competitive Compensation and Benefits
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
We are seeking a proactive and client-focused Client Renewals Executive, known internally as a Client Development Associate to support the full client lifecycle from onboarding new clients to managing renewals and identifying growth opportunities.
This role combines relationship management, operational coordination, and commercial awareness. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal.
This is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings. Full industry training will be provided.
This position is based Salford, M50
Duties and Responsibilities:
Client Onboarding and Engagement
- Proactively contact new and existing clients via outbound calls, email, and virtual meetings
- Build strong early-stage relationships and create a positive first impression
- Clearly explain onboarding steps, required documentation, and service processes
- Ensure a smooth and efficient transition to internal delivery teams
Documentation and Process Management
- Gather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data)
- Ensure information is complete and accurate before handover
- Maintain high-quality record-keeping and update CRM systems in real time
- Monitor progress to minimise onboarding delays Ongoing Client Management s Renewals
- Maintain regular contact with clients throughout the service cycle
- Track contract timelines and support renewal conversations
- Reinforce the value delivered and address questions or concerns
- Support retention by ensuring clients understand outcomes and next steps
- Identify re-engagement opportunities where appropriate
Revenue Growth and Service Expansion
- Identify opportunities to introduce additional services, including:
- Lease Consultancy
- Contract Renewal Services
- Additional Property Reviews
- Position services in a consultative, client-centric manner
- Collaborate with senior team members to convert growth opportunities
Education and Experience:
- Strong communication skills (phone, email, virtual meetings)
- Highly organised with strong attention to detail
- Comfortable working to KPIs and performance targets
- Ability to manage multiple clients and priorities
- Confident handling client queries and managing expectations
- Quick to learn and adaptable to new systems and processes
- Background in onboarding, account management, renewals, or sales support
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