Account Manager / Client Success Manager
At a glance
Mid-level Customer Success role at ReWorks Solutions. Remote, South Africa.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Run B2B SaaS or technology accounts across onboarding, retention, renewals and expansion
- Review account health with clients, tracking satisfaction, engagement, performance and key KPIs
- Spot retention risks early and create plans to protect accounts and address client issues
- Find upsell and cross-sell opportunities, while helping clients improve product adoption and use
- Keep CRM and pipeline records current, report and forecast performance, and coordinate with internal teams
What you bring
- At least five years in account management, customer success or client success
- A background working with B2B clients and managing their relationships
- Experience guiding clients through onboarding, retention, renewals and account growth
- Strong CRM skills, plus the ability to manage pipeline, reporting and forecasts
Who this fits
This suits a commercially minded, relationship-focused account manager who can use client data to guide decisions and manage several accounts at once. The role is remote from South Africa, with working hours aligned to the US Eastern workday. Mentoring or supporting junior client-facing colleagues may also be part of the role.
From the employer
Description
Job Title: Account Manager / Client Success Manager – SaaS
Location: South Africa
Job Type: Full-Time, Remote
Working Hours: US Hours (9am-5pm EST)
Salary: R33 500 - R35 000
About the Role
We are looking for an experienced Senior Account Manager / Client Success Manager to manage and grow B2B client relationships within a SaaS or technology-driven environment.
The ideal candidate will have strong experience managing the full customer lifecycle, from onboarding and implementation through ongoing account management, retention, renewals and expansion.
This is a relationship-driven role with a strong commercial focus. You will be responsible for understanding client needs, monitoring account health and performance, identifying growth opportunities and working closely with internal teams to ensure clients achieve measurable value from the product or service.
Requirements
Key Responsibilities
- Manage a portfolio of B2B SaaS or technology clients.
- Own the customer lifecycle from onboarding through retention, renewal and expansion.
- Build strong relationships with clients and senior stakeholders.
- Conduct regular account reviews, health checks and client check-ins.
- Monitor client satisfaction, engagement, performance and key account KPIs.
- Identify opportunities for upselling, cross-selling and account expansion.
- Proactively identify account risks and develop plans to improve retention.
- Support clients with product adoption, optimisation and best practices.
- Coordinate with sales, delivery, operations and other internal teams to resolve client issues.
- Maintain accurate CRM records, account information and pipeline data.
- Track account performance and provide regular reporting and forecasting.
- Contribute to the development and improvement of client success processes.
- Mentor or support junior Account Managers, SDRs or client-facing team members where required.
What We're Looking For
- 5+ years of experience in Account Management, Customer Success or Client Success.
- Experience working with SaaS, software, technology or B2B services.
- Proven experience managing B2B client relationships.
- Experience with onboarding, retention, renewals and account expansion.
- Strong commercial awareness and ability to identify upsell and cross-sell opportunities.
- Strong communication and stakeholder management skills.
- Comfortable working with senior decision-makers.
- Strong CRM experience, ideally with platforms such as HubSpot, Salesforce or Zoho.
- Strong reporting, pipeline management and forecasting skills.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple client accounts and priorities simultaneously.
- Experience mentoring or leading team members is advantageous.
Highly Advantageous
- Experience in a SaaS company.
- Experience managing a high-volume B2B client portfolio.
- Experience with sales enablement, lead generation or outbound sales.
- Experience with CRM automation and workflow optimisation.
- Experience using sales methodologies such as BANT, MEDDIC or SPIN.
- Previous experience leading or mentoring SDRs, Account Executives or Account Managers.
The Ideal Candidate
The ideal candidate is commercially minded but highly relationship-focused. They should be comfortable managing existing client relationships while also looking for opportunities to grow those accounts.
You should be proactive rather than reactive, able to identify potential client issues before they become problems and comfortable using data, KPIs and CRM information to guide account decisions.
This role would suit someone who understands both customer success and sales, particularly within a SaaS, technology or B2B environment.
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