Senior Implementation Specialist
At a glance
Senior Solutions & Sales Engineering role at RELX. 4 Locations · full-time.
In listing
growthroles summary, based on the employer's posting.
What you'll do
- Lead insurance-carrier projects that connect APIs and systems to underwriting, rating, and risk workflows
- Guide customers through requirements, configuration, connectivity, integration questions, and implementation decisions
- Run discovery meetings, workshops, training sessions, and presentations for customer and executive audiences
- Coordinate internal teams, address delivery risks, and keep stakeholders informed on progress and recommended actions
- Travel when customer meetings or implementation work calls for it
What you bring
- A bachelor’s degree in business, technology, information systems, or a related area, or equivalent relevant experience
- At least five years in implementation, project or account management, consulting, or another customer-facing role
- Strong understanding of insurance operations, including underwriting, rating, carrier platforms, and related workflows
- Hands-on familiarity with XML, JSON, SOAP, web services, SFTP, and comparable integration technologies
- You can translate technical specifications for both technical teams and business stakeholders, including executives
Who this fits
This role suits a senior customer-facing implementation professional who combines insurance knowledge, technical consulting, project leadership, and strong facilitation skills. You’ll need to build trusted-advisor relationships, work collaboratively, and take ownership of product, process, or operational improvements. Travel is part of the role when customer engagements require it.
From the employer
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance
About the Team
The Insurance Solutions Implementation team partners with insurance carriers to deliver data-driven solutions that support underwriting, rating, and risk assessment. Working closely with customers and internal stakeholders, the team provides industry expertise, technical guidance, and implementation leadership to ensure successful integration and adoption of LexisNexis products.
About the Role
The Senior Implementation Specialist serves as the primary technical and consultative resource for insurance carrier clients implementing automated system-to-system integrations and API-based data solutions. This customer-facing role combines insurance industry expertise, project leadership, and technical consulting to guide clients through implementation, ensure successful outcomes, and build long-term trusted partnerships.
Responsibilities
- Lead insurance carrier implementations of API and system-to-system integrations supporting underwriting, rating, and risk assessment workflows.
- Act as the primary customer contact, providing technical guidance, implementation best practices, and strategic consultation.
- Manage implementation projects, including requirements gathering, stakeholder coordination, risk mitigation, and project delivery.
- Facilitate discovery sessions, pre-implementation workshops, customer training, and executive presentations.
- Support technical integration activities, including connectivity setup, system configuration, and discussions around XML, JSON, SOAP, web services, and SFTP.
- Coordinate internal resources, resolve issues, manage priorities, and remove implementation roadblocks.
- Monitor implementation progress and outcomes, communicating status, risks, and recommendations to stakeholders.
- Build trusted advisor relationships while representing LexisNexis professionally with customers and internal teams.
- Travel as needed to support customer engagements and implementation activities.
Requirements
- Bachelor's degree in Business, Technology, Information Systems, or a related field, or equivalent work experience in related field.
- 5-8+ years of experience in implementation management, project management, account management, consulting, or a related customer-facing role.
- Strong knowledge of insurance operations, including underwriting, rating processes, carrier systems, and workflows.
- Experience managing complex customer implementations and driving successful project outcomes.
- Working knowledge of XML, JSON, SOAP, Web Services, SFTP, and related integration technologies.
- Proven ability to interpret technical specifications and communicate effectively with both technical and business audiences.
- Strong presentation, facilitation, and training skills, including executive-level interactions.
- Demonstrated success building trusted advisor relationships through a consultative, customer-focused approach.
- Proven leadership in product, process, or operational improvement initiatives.
- Self-motivated, proactive, accountable, and highly collaborative.


U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.

If performed in Illinois, the base pay range is $82,800 - $137,800.If performed in Chicago, IL, the base pay range is $86,700 - $144,400.If performed in Ohio, the base pay range is $74,900 - $124,700.

This job is eligible for an annual incentive bonus.






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