Customer Success Implementation Analyst
At a glance
Mid-level Solutions & Sales Engineering role at RELX (ElsevierJobs). 3 Locations · full-time · $59,200–$98,600 base.
growthroles summary, based on the employer's posting.
What you'll do
- Lead Clinical Solutions deployments from kickoff through launch and handoff to customer success and account teams
- Build project schedules, milestones, risk plans, and stakeholder communications for several complex implementations
- Guide requirements discovery, workflow review, solution design, and customer discussions across clinical, IT, and administrative groups
- Coordinate EHR connections by working through HL7 interfaces, data flows, and interoperability needs
- Train varied user groups, manage issues and changes, and create customer documentation that supports adoption
What you bring
- A background in business, healthcare administration, information technology, or a related discipline
- Hands-on experience with software implementation, project management, customer success, or comparable work
- A record of managing complicated projects involving multiple customer stakeholders
- Experience supporting EHR integrations and familiarity with HL7, interoperability, and healthcare IT settings
- Strong planning, risk handling, communication, presentation, and prioritization skills across concurrent projects
Who this fits
This role suits a customer-facing implementation professional who can work with technical and non-technical audiences and coordinate clinical, operational, IT, sales, and customer success partners. You should be comfortable working across a matrixed organization, solving problems proactively, and managing several priorities at once. Travel may reach up to a quarter of the time.
From the employer
Customer Success Implementation Analyst
About Our Team
The Customer Enablement and Implementation Team are part of Elsevier’s Clinical Solutions Customer Success organization, dedicated to delivering exceptional customer experiences across the full product lifecycle. We partner closely with healthcare organizations to ensure successful onboarding, implementation, and long-term adoption of Elsevier’s Clinical Solutions portfolio.
Our team is highly collaborative, solutions-oriented, and committed to continuous improvement. We focus on driving measurable value for our customers through effective project execution, strong stakeholder engagement, and optimized product utilization, ultimately supporting improved clinical and operational outcomes.
About the Role
The Implementation Analyst is responsible for leading and executing the implementation of Elsevier’s Clinical Solutions products across healthcare organizations. This role requires a strong combination of project management expertise, technical acumen, and customer engagement skills to ensure successful deployments and sustained product adoption.
As a key customer-facing partner, the Implementation Analyst manages complex, multi-stakeholder implementation projects, including coordination of EHR integrations and technical workflows. The role involves working closely with clinical, operational, and IT stakeholders to align product capabilities with organizational goals, optimize workflows, and ensure seamless system integration.
Responsibilities
- Leading the end-to-end implementation lifecycle for Elsevier Clinical Solutions products, from project initiation through go-live and transition to Customer Success Management and Account Management.
- Developing and managing comprehensive project plans, including timelines, milestones, risk mitigation strategies, and stakeholder communication plans.
- Serving as the primary point of contact for customers during implementation, managing multiple concurrent, high-complexity projects.
- Driving effective stakeholder engagement across clinical leadership, IT teams, project managers, and administrative staff
- Provide subject matter expertise on product functionality, workflows, and best practices to support successful adoption.
- Facilitating requirements gathering, workflow analysis, and solution design, ensuring alignment with customer objectives.
- Coordinating and supporting EHR integration efforts, including understanding of HL7 interfaces, data workflows, and interoperability requirements.
- Delivering training and education tailored to diverse user groups to promote strong product adoption and utilization.
- Identifying, managing, and escalating risks, issues, and change requests to ensure project success, proactively.
- Collaborating cross-functionally with Product, Technology, Content, Sales, Account Management, and Customer Success teams to address customer needs and improve implementation processes.
- Developing and maintaining customer-specific documentation, implementation artifacts, and best practice resources.
- Contributing to the continuous improvement of implementation methodologies, tools, and internal knowledge sharing.
Requirements
- Background in Business, Healthcare Administration, Information Technology, or a related field
- Experience in software implementation, project management, customer success, or related roles, preferably in healthcare or health IT
- Demonstrated experience managing complex, multi-stakeholder implementation projects
- Experience supporting or coordinating EHR integrations, including familiarity with HL7, interoperability concepts, and healthcare IT environments
- Strong project management skills, including planning, execution, risk management, and stakeholder communication
- Proven ability to drive customer engagement, adoption, and satisfaction throughout the implementation lifecycle
- Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
- Highly organized with the ability to manage multiple priorities and projects simultaneously
- Strong problem-solving skills with a proactive, solutions-oriented mindset
- Ability to work collaboratively across cross-functional teams in a matrixed organization
- Willingness to travel as needed (up to 25%)
Work in a Way That Works for You
We promote a healthy work-life balance and offer flexible working options. Our benefits include wellbeing initiatives, shared parental leave, study assistance, and sabbaticals—supporting both your immediate responsibilities and long-term goals.
Working for You
We offer a comprehensive benefits package, including:
Health benefits: medical, dental, and vision coverage
Retirement benefits: 401(k) with match and Employee Share Purchase Plan
Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs
Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity
Family benefits: parental leave, adoption, and surrogacy support
Savings accounts: HSA, FSA, dependent care, and commuter benefits
Paid time off, plus volunteer and Employee Resource Group participation days
About the Business
As a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes. By combining trusted content with advanced analytics, we support research, education, and clinical practice. At Elsevier, your work contributes to solving global challenges and building a more sustainable fut
ure.


U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.





We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
Not this one either?
Claude or ChatGPT reads the other 90,885 for you.
Get better matches →
