Account Manager II
At a glance
Manager-level Account Management role at RELX (ElsevierJobs). Johannesburg · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Coach team members and help them build the skills needed to reach shared goals
- Find upsell and cross-sell openings that protect and grow product revenue
- Uncover account problems and customer needs, then show how LN products create business value
- Maintain planned customer contact, accurate records, reporting, and service quality against agreed targets
- Develop relationships with decision-makers and influencers to support retention and revenue growth
What you bring
- Experience with the relevant domain and market, including adoption of new products
- Background in SaaS and B2B sales, with responsibility for retaining and expanding customers
- A customer service or sales support foundation, plus the ability to identify commercial opportunities
- Strong communication, organization, planning, and time-management skills
- A record of consistently meeting expectations and positively influencing colleagues and the wider business
Who this fits
You’ll suit a customer-facing account manager role focused on revenue retention, expansion, and relationship building. The position also includes coaching team members and working flexible hours. It is based in Johannesburg, South Africa.
From the employer
Account Manager II
Are you data-driven and customer-centric?
Do you enjoy building solid relationships resulting in revenue and growth?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).
About the Role
As an Account Manager II, you will build and grow customer relationships that support revenue protection and growth. You will identify customer needs, demonstrate the value of LN products, and work with team members to achieve shared goals.
Responsibilities
- Coaching and up-skilling team members to achieve common goals
- Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets
- Achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities
- Identifying key account issues, needs and demonstrating the business value of LN products
- Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact
- Building solid relationships with key decision makers and influencers resulting in revenue protection and growth
Requirements
- Domain and Market knowledge and experience of adopting new products
- SAAS experience
- Be able to positively influence the team and wider business
- Be a consistent performer, demonstrated through meeting or exceeding expectations
- Have communication, time management and planning skills
- Demonstrate the ability to spot commercial opportunities, with a customer services and sales support background
- Have experience working within a B2B sales environment and retaining and growing customers
Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for You
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.






We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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