Wireless Sales Trainer - New Jersey
Mid-level Revenue & Sales Operations role at RedLion Mobile. Jersey City · full-time · up to $75,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You’ll build and lead training for frontline staff, technicians, sales, and customer service teams
- You’ll create manuals, e-learning, job aids, and onboarding for sales, support, and field service hires
- You’ll run interactive classroom and virtual sessions to strengthen telecom, sales, and service skills
- You’ll assess gaps and measure learning with assessments, KPIs, and post-training results
- You’ll update programs for regulations, privacy, safety, product launches, and new technologies
What you bring
- Bring telecom knowledge spanning wireless, fiber, broadband, and related systems
- Show strong facilitation and presentation skills in live and virtual settings
- Use instructional design, curriculum development, LMS, and e-learning tools
- Have experience training telecom sales teams and onboarding frontline retail associates
- Hold a high school diploma or bachelor’s degree and U.S. work authorization
Who this fits
You’ll suit this role if you can work with department leaders, subject matter experts, and product managers while using data to improve training. The position is hybrid and based in New Jersey or a New York borough, with Jersey City listed as the onsite location. Familiarity with adult learning, blended learning, microlearning, and training certifications such as ATD or CPTD is preferred
From the employer
Position Overview
Hybrid Role Based in NJ or NY Borough
Compensation: up to 75K annually
The Wireless Sales Trainer - New Jersey is responsible for developing and delivering comprehensive training programs to enhance the technical, sales, and customer service skills of employees across the organization. This role ensures that staff are equipped with the latest knowledge of telecommunications products, technologies, and compliance standards, driving operational excellence and customer satisfaction.
Key Responsibilities
Training Design & Delivery
- Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives.
- Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies.
- Conduct both classroom and virtual training using interactive methods to ensure knowledge retention.
Program Development & Evaluation
- Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge.
- Design structured onboarding programs for new hires in sales, support, and field service roles.
- Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback.
Industry & Compliance Training
- Ensure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols.
- Provide ongoing education on new product launches, service packages, and emerging technologies
Collaboration & Continuous Improvement
- Partner with subject matter experts and product managers to maintain technical accuracy in all materials.
- Stay current with telecom trends, customer experience best practices, and learning technologies.
- Report training outcomes and ROI to leadership; recommend process and performance improvements.
Requirements
- Education: High school diploma or bachelor's degree.
- Technical Knowledge: Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies.
- Skills:
- Exceptional facilitation and presentation skills in both in-person and virtual settings.
- Strong instructional design and curriculum development skills.
- Proficiency with Learning Management Systems (LMS) and e-learning tools.
- Data-driven approach to evaluating training impact.
- Experience delivering training programs, including onboarding frontline teams and training frontline retail associates and sales teams.
- Experience in telecommunications training.
- Experience designing training for telecom sales teams.
- Eligible to work in the United States.
Preferred Qualifications
- Certification in Training & Development (ATD, CPTD, or equivalent).
- Knowledge of adult learning principles, blended learning, and microlearning methods.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
#ZR
Not this one either?
Claude or ChatGPT reads the other 60,181 for you.
Get better matches →