Sales Operations Analyst

About the Job:

The Red Hat Global Business Delivery Team is looking for a Sales Operations Analyst to join us in Pune, India. In this role, you will perform sales operations activities to support the Red Hat Executive team.

You'll conduct thorough and ongoing data validation, consolidation, cleansing, and maintenance, as well as support mission-critical initiatives. We'll need you to be able to thrive in a fast-paced work environment and be committed to contributing to Red Hat's operational success.

What You'll Do:

• Leverage RHSC dashboards and reporting to maximize actionable and informative data.
• Audit, uncover, and resolve data integrity issues.
• Perform mass data imports and exports using APIs or various import tools.
• Collaborate with stakeholders to gather requirements and understand business needs, ensuring priorities are enabled within the Sales team.
• Monitor sales organization compliance with required standards for maintaining customer relationship management (CRM) data.
• Identify opportunities for sales process improvement.
• Complete all deliverables in a timely fashion, ensuring proper quality checks, analytics, business context reviews, and revisions as required.
• Leverage approved AI tools and technologies to improve efficiency within existing support processes.
• Develop an understanding of Red Hat's workflows and a deep understanding of our policies.

What You'll Bring:

• Bachelor's degree; an equivalent degree from an accredited university or equivalent experience will also be considered.
• Internship or similar industry experience in opportunity management within any CRM.
• Ability to understand and transform data to meet customer needs and business context in a customer-friendly, quality-first manner.
• Good analytical and quantitative skills, with the ability to work with large datasets while maintaining close attention to detail.
• Understanding of the IT sales lifecycle, Sales Operations, and Route to Market.
• Proficiency with spreadsheets.
• Excellent communication skills with a strong focus on delivering results.
• Experience working with Salesforce.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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