Customer Success Specialist (CSS) 1
At a glance
Mid-level Customer Success role at RATIONAL. Mississauga.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Market iCombi Pro and iVario Pro through online webinars, local demos, and field-sales appointments
- Investigate and contact prospects by phone to qualify them and create usable customer records
- Reengage existing customers across their lifecycle to uncover upsell opportunities for a complete kitchen solution
- Keep Salesforce current while following up on satisfaction issues and taking corrective action
- Book Academy training and help with broader marketing tasks when needed
What you bring
- At least five years working in kitchens, such as chef or supervisory operations roles
- Food-industry experience, with catering or hospitality exposure preferred
- Phone, email, and Microsoft Teams troubleshooting experience is required
- Strong spoken and written English for conversations that can include executive-level contacts
- Salesforce experience is preferred
Who this fits
This role suits someone with hands-on kitchen experience who can qualify prospects, manage detailed follow-up, and communicate confidently with customers. You will work from the Mississauga, Ontario office and support both pre-sales and after-sales conversations.
From the employer
Customer Success Specialist: Pacific
This customer care manager position is based in our Mississauga, Ontario office. The primary goal is to market the RATIONAL thermal cooking systems (iCombi Pro and iVario Pro) to the local marketplace. The CSS will invite companies to the online sales webinars, local demos and secure appointments for the field sales team. In addition they will qualify prospects in the targeted the customer base, updating the CRM (Sales Force) and build a last-longing relationship with the customers that should also be applied to the after-sales activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Pre-Sales
• The primary goal is to market the RATIONAL thermal cooking systems (iCombi Pro and iVario Pro) to the USA marketplace by successfully inviting, hosting, and moderating companies in online sales webinars or by securing appointments for the field sales team
• Qualify prospects via internet investigation and telephone communication, thus developing it into a functional record where we can interact and support the customer.
• Target our existing customer base, thus embracing the ideal of multiple touch points on the customer lifecycle to maximise upsell opportunities for a total kitchen solution.
• Proactively drive sales via the identification and qualification of new business prospects.
• Continuous CRM (Salesforce) updates
After-Sales:
• Follow up with the customer to and take corrective actions when needed to ensure customers’ satisfaction throughout the customer journey
• Book Trainings (Academy)
General marketing
• Support on general marketing department tasks as needed
EDUCATION and/or EXPERIENCE:
• Food Industry: 5+ years of kitchen experience: Chef and/or Supervising Kitchen Operation – Catering and hospitality Industry experience preferred
• Experienced with troubleshooting by phone/e-mail/Microsoft Teams or similar (required)
• Cold Calling experience is preferred
• Bachelor’s degree is a plus.
• CRM Experience: Salesforce (Preferred)
QUALIFICATIONS
• Good communication Skills: strong English-language written and verbal communication skills, including the ability to interact with executive-level officers
• Desire to communicate with potential customers
• Proactive
• Organized (high levels of information management and follow-up are necessary)
• Results-Oriented
• Detailed-Oriented
• Customer-Oriented
• Self-Motivated
We look forward to receiving your application! Your referral is also welcome.
In case of any questions please do not hesitate to contact Hamilton Andrade at h.andrade@rational-online.com.
Not this one either?
Claude or ChatGPT reads the other 92,661 for you.
Get better matches →
