Senior Director Customer Onboarding
At a glance
Leadership Customer Success role at R1Rcm. Remote, United States of America · full-time · $152,163–$231,483 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead customer onboarding delivery with a large cross-functional team, keeping milestones, outputs, and timelines moving
- Spot project risks early, clear obstacles through escalation, and keep R1 and customer teams aligned
- Update executives on progress, barriers, performance, and delivery results throughout onboarding
- Work with customer executives to set operating goals, advise CFO and CEO stakeholders, and build trusted relationships
- Deliver first-year cost and performance targets while contributing operational expertise to R1 strategy and improvement
What you bring
- A bachelor’s degree or equivalent experience, with a master’s degree listed as preferred
- At least ten years in operations, including at least five years working in Revenue Cycle
- Broad knowledge of hospital-based Revenue Cycle Operations and end-to-end operational solutions
- Permanent authorization to work in the United States, with willingness to travel up to one-quarter of the time
Who this fits
You’ll fit this role if you can personally drive detailed work through complex, difficult operating environments while leading and coaching others. It suits a self-directed operator who can translate operational ideas into measurable outcomes, guide customers through process changes, and build peer-level executive relationships. The position is remote within the United States and includes travel of up to one-quarter of the time.
From the employer
Responsibilities:
- Executing against key deliverables, working with a large (~100 person), cross-functional team to successfully onboard new customers onto the R1 operating system.
- Anticipating and mitigating project risks; serving as an escalation point to remove barriers, putting our collective teams on a glide path to success.
- Monitoring and tracking all aspects of the customer onboarding including key milestones, deliverables and timelines.
- Frequently providing updates on work progress, obstacles and overall performance with focus on execution and progress towards delivery.
- Driving cross-functional alignment across both R1 and the customer organization.
- Developing deep operational expertise and understanding of R1’s business model and pricing mechanics.
- Partner with Customer Executive team to align operational objectives.
- Serve as a thought leader for Customer CFO and Executive team.
- Building strong, enduring relationships across the customer enterprise.
- Delivering highly satisfied, referenceable customer counterparts (e.g. CFO/CEO and Executive Sponsor).
- Delivering Year 1 proforma expectations, including both cost and performance targets.
- Demonstrating a growth, solutions-oriented mindset and instilling a spirit of goodwill and collaboration across all teams.
- Participate in R1 strategy development as a thought leader and content expert sharing best practices, optimizing performance, and leading the transformation.
Required Qualifications:
- Bachelor’s degree or equivalent experience will be considered in lieu of degree.
- Must be willing to travel up to 25%.
- At least 10 years of Operational experience with at least 5 years in Revenue Cycle.
- Strategic vision across operational excellence in end-to-end solutions.
- Strong and broad understanding of Revenue Cycle Operations within a Hospital setting.
- Tenacity /Grit – This role will require getting deep into details and personally driving results in complex and challenging environments. While this work can be tedious, it is foundational to success.
- Analytical Skills – Understanding of complex Excel and Access and/or simple SQL are a plus. More important is mathematical / analytical aptitude, ability to translate operational concepts into measurable results, and vice versa.
- Leadership Skills – Strong communications and leadership skills, while acting as a role model and coaching team members in R1’s core values.
- Change Management – The ability to help counterparts through difficult transitions to a new process, workflow, or situation.
- Interpersonal Skills – The ability to establish oneself as a peer and trusted partner for our client counterparts.
- Motivation / Drive – Successful candidates will be the quintessential self-starter and have a desire for continuous learning. Going beyond what is asked to take on new challenges and create innovative solutions is critical to success.
- Permanent US work authorization.
Desired Qualifications:
- Master’s Degree
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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