Technical Account Manager
At a glance
Mid-level Account Management role at Qualys. Tokyo · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage technical and commercial relationships with direct and channel accounts across Japan
- Handle customer questions, RFI and RFP inputs, training, support, and proof-of-concept work
- Help customers deploy and use Qualys products through practical guidance and best practices
- Protect renewals and find expansion opportunities by introducing new services and product updates
- Bring customer needs to Product Management, Marketing, and Engineering, including through business reviews
What you bring
- Five to seven years of relevant cybersecurity experience, with strong security and compliance knowledge
- Fluent or native Japanese plus professional English communication skills
- Strong presentation ability and comfort explaining technology to business and technical audiences
- Working knowledge of security areas such as TCP/IP, vulnerability management, firewalls, and web application security
Who this fits
You’ll suit a self-directed, organized account manager who can resolve technical and commercial obstacles creatively. The role is ideally based in Tokyo, involves travel across Japan, and requires diligent home working with limited supervision.
From the employer
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Job Description
Technical Account Manager (TAM) is responsible for actively driving and managing existing business and opportunities with direct and channel customers in the territory of Japan. The TAM must be able to articulate the company’s technology and product positioning to both business and technical users. Ability to drive all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.
The candidate should be located ideally in Tokyo, Japan.
Responsibilities
- Maintain and develop business and technical relationships at all levels within aligned accounts.
- Support existing customers in the region on both technical and business queries.
- Respond to functional and technical elements of RFI/RFP.
- Enhance relationship and engage with existing customers to maintain the renewal base and identify upsell opportunities.
- Ensure existing customers are up to date with new services and product enhancements.
- Ability to provide advisory to customer of best practices to ensure successful deployment and usage of Qualys products.
- Convey customer requirements to Product Management, Marketing and Engineering teams.
- Perform Periodic Business Reviews with the customer.
- Provide Training and Support to customers when necessary.
- Must be able to assist in doing proof of concept when necessary.
Qualifications
- Ideal candidate must be self-motivated with strong knowledge in security and compliance domain.
- Preferred knowledge of key technologies and subjects including TCP/IP and networking, Vulnerability Management, Policy Compliance/Audit Tools, Firewalls, Web App Security, Endpoint Detection and Response, other relevant enterprise security solutions
- Knowledge of Qualys product is an advantage.
- Knowledge of SalesForce is an advantage.
- Knowledge of Containers, DevSecOps, Cloud services such as AWS, Azure, Google Cloud Platform is an advantage.
- Must possess strong presentation skills and be able to communicate professionally.
- 5-7 years of relevant experience in cyber security.
- Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
- Able to travel throughout sales territory
- Fluent/Native Japanese speaker and good command of English
- Ability to work from home diligently and effectively with minimum supervision.
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