Dispatch Communications Specialist - ProMedica Transportation Network
Mid-level Communications role at ProMedica. Toledo.
Growth Roles summary, based on the employer's posting.
What you'll do
- Receive, prioritize, and arrange ground patient transports across daily requests
- Build facility schedules for Zoll/Logis entry and dispatch workflow
- Coordinate schedule changes with Care Navigation, Access, Field Supervision, and Facilities
- Enter transport details in CAD, then dispatch and track ambulances and ambulettes
- Escalate scheduling conflicts or delays to the Systems Supervisor while meeting response metrics
What you bring
- A high school diploma or equivalent
- Strong organization, close attention to detail, people skills, and independence
- Emergency Medical Dispatch certification within three months of hire
- Computer proficiency, including data entry, retrieval, and dispatch-related systems
- Ability to stand for extended periods and lift or carry up to 50 pounds
Who this fits
This per-diem position is based at the Junction Building in Toledo and uses variable shifts. Medical dispatch or Care Navigation experience and Ohio EMT-B certification are preferred. You should be comfortable working around hospital workstations, monitors, hazardous materials, and dispatch equipment.
From the employer
Location:
Junction Building - HQDepartment:
Mobile ICUWeekly Hours:
0Status:
Per DiemShift:
Variable (United States of America)Job Summary:
ACCOUNTABILITIES
*All duties listed below are essential unless noted otherwise*
- Receive, triage, and schedule all ground patient transports.
- Organizes facility schedules for Zoll/Logis entry and Dispatch processing. Coordinates daily schedule adjustments and communicates with Care Navigation, Access, Field Supervision and Facilities.
- Ensures daily efficient processing of all ProMedica Enterprise transport requests, in conjunction with Care Navigation, Access, Field Supervision, and Facilities.
- Processes all transportation requests following Priority responses within established metrics.
- Effectively and accurately inputs all transport data and related communications within the CAD system.
- Effectively dispatches and tracks Ambulances and Ambulette’s to proper originating and receiving facilities utilizing established procedures and protocols.
- Escalates any scheduling conflicts or transport delays to the Systems Supervisor.
- Performs other duties as assigned.
REQUIRED QUALIFICATIONS
Education: Must have a High School diploma or equivalent.
Skills: Must be able to organize effectively, pay close mindfulness and perform functions with minimal supervision. Must have excellent people skills.
Years of Experience:
License:
Certification: Emergency Medical Dispatch (EMD) within three (3) months of hire.
PREFERRED QUALIFICATIONS
Education:
Skills:
Years of Experience: 1-2 years in Medical Dispatch or Care Navigation.
License:
Certification: EMT Basic (EMT-B) in the state of Ohio.
ADDITIONAL EXPERIENCE
Must be able to understand directions, communicate, and respond to inquiries; requires effective people skills.
Must be able to input and retrieve information from computer.
Must be proficient in the use of a computer.
Knowledge of IP radio, phone, dispatch, and recording systems.
Knowledge of security systems.
EMS CAD, Epic and Image Trend operational procedures
WORKING CONDITIONS
Personal Protective Equipment:
Physical Demands:
Must be able to move about hospital and between workstations, and prolonged periods of standing.
Must be able to frequently move, lift or carry materials weighing up to 50 lbs., 20% of the time.
Must be able to differentiate colors, work with monitors, VCR’s, hazardous materials, and equipment.
The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.
Equal Opportunity Employer/Drug-Free Workplace
ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus.
Benefits:
We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org
Equal Opportunity Employer/Drug-Free Workplace
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