Renewals Manager, SMB (Emerging)

Procore Open · verified Sep 10, 2026

2 Locations Full-time Manager Account Management

Mid-level Account Management role at Procore. 2 Locations · full-time · $92,400–$127,050 base.

On-target earningsStated by Procore

$92,400 – $127,050

On-target earnings for this role, in USD per year, as published in the posting. Base plus commission; the split is in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll drive assigned SMB renewals through timely, accurate contract completion
You'll contact customers ahead of renewal to assess satisfaction, usage, and changing needs
You'll handle quotes, order forms, signature tracking, forecasts, and renewal reporting
You'll research before frequent calls, spot expansion opportunities, and coordinate with upsell reps
You'll pursue monthly and quarterly targets while earning repeat business, referrals, and references

What you bring

You bring B2B sales or account management experience, preferably in SaaS, plus a bachelor's degree or equivalent experience
You communicate clearly by phone and email and build strong customer rapport
You negotiate effectively and stay resilient in a fast-moving sales setting
You can use CRM and opportunity-management systems, preferably Salesforce, along with Microsoft Office and online collaboration tools
You respond thoughtfully to feedback and adapt when challenges arise

Who this fits

This role suits someone comfortable with retention-focused renewals, negotiation, frequent customer calls, and sales targets. You’ll work from the Carpinteria, Austin, or Tampa office, and the listing does not state a remote arrangement. Familiarity with construction or SaaS is helpful but not required.

From the employer

We’re looking for an Renewals Manager, SMB (Emerging) to join Procore’s Sales team. In this role, you’ll apply an understanding of Procore’s products, sales methodology, processes, and customer base while selling to small and medium business accounts. You’ll focus on an assigned book of business of companies with accounts up for renewal who can continue to benefit from Procore’s world-class project management tool for the construction industry. The primary function of this position is timely contract renewals with a laser-focus on customer retention.. This includes conducting value selling, negotiation, and execution of contract renewals.

This position will report to the Manager, SMB Markets. This position will be based at our office in Carpinteria, CA, Austin, TX, or Tampa, FL. We are looking for candidates to join us immediately!

What you'll do:

Oversee all assigned contract renewals to ensure timely and accurate execution
Proactively engage with customers well in advance of their renewal date to understand their satisfaction, usage, and future needs
Manage and maintain accurate accounts and opportunities within Salesforce.com
Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
Conduct daily activities including: Pre-call research and planning to make a high volume of calls per day
Identify potential upgrade and/or expansion opportunities and partner with upsell reps
Own contract processes, including quote creation, sending of order forms, and tracking signature progress
Achieve or exceed monthly and quarterly targets
Obtain repeat business, referrals, and references by applying an understanding of the unique requirements of your customers

What we’re looking for:

Bachelor’s degree preferred, or equivalent work experience
1+ years of demonstrated B2B sales, account management, preferably in SaaS
Strong work ethic and a desire to win
Proven ability to communicate effectively via telephone and email with customers
Highly skilled at building and maintaining strong rapport with customers
Skilled negotiator
Ability and resilience to work in a fast-paced sales environment
Self-aware, reflective, and able to digest feedback critically and adapt to overcome challenges
Experience with CRM and opportunity management systems, preferably Salesforce.com
Proficiency with Microsoft Office products and online collaboration tools
Familiarity with the construction or SaaS industry is a plus

Base Pay Range:$26.60-$36.60

On Target Earnings Range: $92,400 - $127,050

Additional Information

Base Pay Range:

0.00 - 0.00

On Target Earning Range:

0.00 - 0.00

This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.