Community Manager (HUD-Affordable Housing)
At a glance
Mid-level Community Marketing role at Pratum Companies. Gary · full-time · $65,000–$67,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Run property operations and staff oversight, keeping the community aligned with HUD, fair housing, safety and company rules
- Handle HUD recertifications, agency compliance checks, file reviews and annual apartment inspections
- Guide outreach, leasing and resident service work to meet performance goals, resolve issues and follow up on maintenance requests
- Track occupancy, collections, expenses and budgets, then deliver financial and marketing updates to regional and corporate teams
- Lead hiring, staff development and resident events, while monitoring property appearance and vacant apartments
What you bring
- At least three years managing affordable housing, including project-based Section 8 properties
- Strong working knowledge of HUD, LIHTC, Section 8 and Fair Housing requirements
- Accounts receivable and collections experience, plus skill in budgeting, financial analysis and profit-and-loss management
- Proficiency with Word, Excel, Outlook and Yardi or OneSite property software
- A high school diploma or GED, and the ability to walk the property and handle physical tasks including lifting
Who this fits
This manager role suits someone with affordable housing operations experience who can lead property staff and manage resident-facing work. You must be available for scheduled on-call coverage, possible overtime, after-hours resident events and work any day of the week. Occasional travel may be needed, and the role includes walking the property and moving items weighing up to fifty pounds independently.
From the employer
Community Manager (HUD-Affordable Housing)
The Community Manager’s primary responsibility and role is to serve as the point of contact for the managing property and stakeholders, provide leadership and direct supervision of the staff, superb customer service, and manage all aspects of the apartment community operations under their portfolio. To include Implementing the annual business plan for the property and ensuring excellence in financial management, maximizing occupancy levels, community values, compliance, and staff/vendor oversight. Moreover, assuring that the environment of the property reflects the philosophy of the company.
Essential Duties
- Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs
- Assist with file audits, HUD management and occupancy reviews and INSPIRE inspections
- Administer HUD recertifications and supervise all aspects of monitoring agency compliance including proper recertification, interim recertification procedures and coordinate annual unit inspections.
- Oversee the day-to-day outreach, sales, and customer service efforts to meet and exceed performance targets
- Evaluate current market conditions and competition.
- Increase revenue while maintaining controllable expenses including revenue collections and delinquency control.
- Provide customer service to residents, resolving any issues that may occur and ensuring maintenance completes service requests.
- Ensure that all property reporting is completed in a timely manner (i.e., financial reports, marketing reports).
- Operate within budget and purchasing guidelines.
- Maintain curb appeal by walking/inspecting property and vacant units.
- Ensure company policies and procedures are met.
- Attend court proceedings, as necessary.
- Coordinate and lead staff meetings, as necessary.
- Supervise, review, evaluate, and counsel employees in conjunction with the directives of the Area
- Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events
- Prepare reports of all operational financial data to the Regional Property Manager, Property Staff Accounts and other Corporate Departments as requested
- Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the property team
Job Requirements
- At least 3 years of property management experience
- Working knowledge Compliance Experience with Project Based section 8
- Professional certification: COS preferred.
- Strong knowledge of HUD, LIHTC, Section 8, and Fair Housing Laws.
- Demonstrated Leadership ability and proven track record of success with the leasing process
- Must be able to walk apartments and grounds, including steps and climbing stairs
- Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner
- Strong financial analysis, budgeting, and P&L management skills
- Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management
- Experience with unit and common area renovations
- Possess proven financial and accounting expertise
- Excellent and premiere customer service orientation
- Excellent verbal and written communication skills
- Accounts receivable and collections experience a MUST
- Attention to detail and ability to work independently on assignments
- Proficient in Word, Excel, Outlook, and Yardi Property Management Software required.
Education
High school diploma or GED. This position requires the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
Professional Experience
A minimum of three years of experience in affordable residential property management and project-based section 8 affordable housing.
Attendance/Travel Requirements
The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state. You must also be able to attend certain resident events that are held after hours.
Computer skills
- Intermediate Computer/Microsoft Suites/Internet knowledge
- Working knowledge of Outlook and OneSite/Yardi
Physical Demands
Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.
Learning & Development
Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.
Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
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