Customer Success Manager
Pear Suite's Open · verified Sep 25, 2026 At a glance
Mid-level Customer Success role at Pear Suite's. Remote, United States · full-time.
In listing
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide assigned clients as their main contact from implementation through ongoing platform use
- Configure SaaS solutions around client workflows and resolve issues with informed platform guidance
- Run client check-ins to review usage, satisfaction, engagement opportunities, and optimization needs
- Work with Sales and Product to respond to client needs and improve the customer experience
- Train clients through live sessions and learning materials while tracking satisfaction, usage, and renewals
What you bring
- At least three years delivering SaaS software implementations
- Experience supporting small and midsize business customers
- Community health work, care navigation, or health technology experience strengthens your fit
- You can solve complex client problems, communicate clearly, and approach work around customer needs
- You work independently, balance competing priorities, and use CRM systems and related software
Who this fits
You’ll suit a customer-facing operator who understands community health or care navigation and has managed SaaS implementations and accounts. This is a fully remote role for someone who can work independently in a fast-moving environment and manage several priorities. Early-stage startup experience is strongly preferred.
From the employer
About Pear Suite
Pear Suite is an early-stage digital health company building software for community-based care. Our care navigation platform equips community health workers, doulas, care navigators, and the organizations that support them with tools to collect, visualize, and act on social determinants of health data. We help community-based organizations, health systems, and government-funded care programs deliver more coordinated, person-centered care.
Why Pear Suite?
We’re a mission-driven team committed to health equity and innovation in community-based care. You’ll thrive here if you’re eager to take initiative, value autonomy, and enjoy building structure where none exists. Join us to build scalable, human-centered technology that empowers frontline workers and improves lives across the U.S.
About the role
This role is ideal for an individual with a strong background community health work/care navigation and in SaaS software implementation and account management, who is passionate about ensuring client satisfaction and success. As a Customer Success Manager, you will play a crucial role in guiding our clients through the implementation and optimization of our platform, fostering strong relationships, and driving customer engagement and retention. Prior working knowledge of community based practices will ensure success in this role.
What you'll do
- Act as the primary point of contact for assigned clients, providing exceptional support and guidance throughout their journey with our platform.
- Oversee the implementation and configuration of our SaaS solutions, ensuring seamless integration with clients' existing workflows.
- Develop and maintain deep knowledge of our platform to effectively address client inquiries, troubleshoot issues, and offer strategic advice.
- Conduct regular check-ins with clients to review their usage, assess satisfaction, and identify opportunities for further engagement and optimization.
- Collaborate with cross-functional teams, including Sales and Product, to address client needs and drive continuous improvement.
- Develop and deliver training sessions and educational materials to help clients maximize the value of our platform.
- Monitor and report on key performance metrics, including customer satisfaction, usage patterns, and renewal rates.
- Proactively identify and address potential risks to client satisfaction and retention, implementing solutions to mitigate those risks.
Qualifications
- 3+ year of experience in SaaS software implementation.
- Must have experience supporting SMB customers.
- Early stage start-up experience strongly preferred.
- Background in community health work or health tech is a plus.
- Strong problem-solving skills and ability to handle complex client issues effectively.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Proficiency in relevant software tools and platforms, including CRM systems.
Benefits and Perks
- A mission driven culture that values innovation, collaboration and growth
- Equity: participation in an early-stage company
- Fully Remote
- Unlimited PTO
- Comprehensive Health, dental, and vision insurance
- Health and Wellness Stipend
- Tech Stipend
- Co-working Stipend
- Education and professional development allowance ($1,500 annually)
- Home office setup stipend
Compensation
- The salary range for this role is $75,000-$85,000 base +a 25% variable compensation target, for an OTE of $93,750-$106,250.
Compensation Range Disclosure
Pear Suite posts broad salary bands to support pay transparency. The range listed above represents the full compensation band for this role.
While the full band is shown, actual offers within this band are based on a candidate's experience, skills, and internal pay equity. Only a small number of candidates, typically those with highly specialized and directly relevant experience, are placed near the top of the range. Most new hires will fall below the top of the band to allow for long-term progression and growth within the role.
Pear Suite is a fully remote organization so compensation may be adjusted upward for candidates residing in higher-cost labor markets. These geographic adjustments are not reflected in the posted range.
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