Senior Customer Success Engineer
Paloaltonetworks Open · verified Sep 24, 2026 At a glance
Senior Customer Success role at Paloaltonetworks. London · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Serve as the technical product expert for customer questions, requirements, scripts, troubleshooting, and training
- Help customers increase value from their security infrastructure while resolving high-priority technical problems
- Work with product and engineering teams to improve customer and partner outcomes
- Turn team expertise into customer-facing articles and guides that expand technical coverage
What you bring
- At least five years in security operations or engineering across SIEM, SOAR, SOC, or XDR/EDR environments
- Working knowledge of cloud providers such as GCP, AWS, or Azure and their use cases
- Strong command of enterprise security and IT systems, plus Linux administration and troubleshooting
- You can script with Python or JavaScript and have worked directly with customers
Who this fits
This role suits a senior customer-facing security engineer who can troubleshoot, script, explain technical concepts, and influence teams across a matrixed environment. You should be comfortable handling several priorities under pressure and building lasting customer relationships. The role is remote and eligible for immigration sponsorship.
From the employer
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job Summary
Job Summary
As part of the Staff Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure.
Key Responsibilities
- Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
- Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
- Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
Qualifications
Required Qualifications
- 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
- Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
- Strong understanding of enterprise security and IT products, systems, and processes
- Experience with Linux system administration and troubleshooting
- Proficiency in scripting with Python and/or JavaScript
- Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
- Skilled in collaborating with and influencing cross-functional teams
- Strong communication skills and the ability to build and maintain relationships with customers
- Experience in customer-facing roles is a must
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship?: YesNot this one either?
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