IT Communications Specialist

OU Health Open · verified Sep 11, 2026

Oklahoma City Full-time Mid-level Communications

Mid-level Communications role at OU Health. Oklahoma City · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Coordinate Service Management processes and track their service-level performance
Make sure IT requests, outages, and changes are logged, prioritized, answered, and followed through
Work with other service managers to keep core processes running on OU Health systems
Produce reports on process performance and support major incident or change management
Join the Operations Huddle and watch for issues affecting critical services or patient safety

What you bring

A bachelor’s degree and IT Service Management experience suited to the level you seek
Working knowledge of ITIL processes on an automated ticketing system, including ServiceNow
A current ITIL certification, with higher-level roles requiring Practice Manager credentials
Strong communication, organization, judgment, follow-through, and client service skills

Who this fits

You’ll fit this role if you can manage shifting priorities, solve service issues proactively, protect confidential information, and collaborate across the ETS organization. The position is full-time in Oklahoma City and supports IT services in a healthcare setting. Experience expectations range from entry-level IT Service Management work through senior practice leadership, depending on the level.

From the employer

Position Title:

IT Communications Specialist

Department:

IT Support Services

Job Description:

The IT Communications Specialist is responsible for the overall coordination of one or more of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

Monitoring and ensuring adherence to OU Health Service Management processes
Participation in the continued enablement of core Service Management processes on OU Health supporting systems
Monitoring the complete logging, prioritization, response and tracking of all IT service requests, interruptions or changes
Working with OU Health’s other core service managers and their respective processes
Ensure the provision of process performance reporting
Assist in the identification and management of Major Incidents or Changes affecting critical OU Health services or impacting patient safety
Attend and monitor OU Health Operations Huddle

General Responsibilities

Performs other duties as assigned.

Minimum Qualifications for Level I:

Education Requirements

Bachelor’s Degree required.

Experience Requirements

0-3 years of experience working in an IT Service Management environment required.
Experience working as a fulfiller on a ServiceNow platform and in supporting IT services within a healthcare environment preferred.

License/Certification/Registration Requirements

Current version of ITIL Certification required within 1 year of hire

Minimum Qualifications for Level II:

Education Requirements: Bachelor’s Degree required.

Experience Requirements:

3-5 years of experience working in IT Service Management, managing, measuring and reporting on ITIL service management processes on a ServiceNow platform.
Experience in implementing and maturing ITIL processes preferred. Prior healthcare experience preferred.

License/Certification/Registration Requirements:

Current version of ITIL Certification required.
One or more ITIL Practice Manager certifications preferred.

Minimum Qualifications for Level III:

Education Requirements: Bachelor’s degree required.

Experience Requirements:

5 or more years of experience coordinating, mentoring and leading IT Service Management practices required.
Experience in leading services in a healthcare environment preferred.
Experience developing, implementing and measuring strategic organizational Service Management goals across an organization preferred.

License/Certification/Registration Requirements

Current version of ITIL Certification and at least 2 ITIL Practice Manager Certifications required.
ITIL Master Certification required within 24 months of hire required.
Certification as ITIL Practice Manager and ITIL Managing Professional preferred.

Knowledge/Skills/Abilities

Knowledge/Skills/Abilities Required:

Demonstrated knowledge and familiarity of ITIL service management processes enabled on an automated ticketing system
Knowledge of the working with ITIL processes
Ability and desire to absorb the experience and knowledge of more experienced Service Managers.
Ability to shift priorities and manage change with a positive outcome
Provide outstanding client service, meet high quality standards for services and meet or exceed client expectations. Proactive in seeking innovative ways in which to help others
Strong reactive problem-solving and resolution skills, takes initiative and uses good judgment, excellent follow-up skills
Ability to establish and maintain effective working relationships with all levels of the ETS organization and collaborate well in a team
Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation
High attention to detail, outstanding organizational skills and the ability to manage time effectively
Requires the ability to assist and participate under pressure to meet strict deadlines, effectively prioritize multiple tasks
Recognize confidential, sensitive, and proprietary information and maintain such information as confidential

Current OU Health Employees - Please click HERE to login.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.