Implementation Manager

Ottimate Open · verified Sep 13, 2026

Remote US Full-time Manager Solutions & Sales Engineering

Mid-level Solutions & Sales Engineering role at Ottimate. Remote, United States · full-time · $90,000–$100,000 base.

SalaryStated by Ottimate

$90,000 – $100,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll create client-specific implementation plans that support adoption, satisfaction, and renewals
You'll keep stakeholders aligned and accountable for milestones and delivery timelines
You'll assess ERP environments and data, then route issues to engineering, configuration, or client cleanup
You'll coordinate with Sales, Product, and Engineering to resolve implementation issues
You'll redesign client workflows into Ottimate solutions that reduce manual bottlenecks

What you bring

You'll bring three to five years managing complex client deployments or platform implementations, ideally in B2B SaaS
You'll use consultative discovery to turn client business needs into practical technical solutions
You'll understand ERP and accounting systems plus AP processes such as invoice coding, GL mapping, PO matching, and payment runs
You'll work comfortably with EDI, API connections, SFTP or file feeds, and data capture for integration scoping
You'll combine strong project leadership, stakeholder communication, troubleshooting judgment, and proactive ownership

Who this fits

This role suits a client-facing implementation leader who can manage complex projects while translating ERP, accounting, and AP requirements into technical solutions. The position is remote within the United States and requires travel of up to ten percent. You'll work across Sales, Product, and Engineering in a growing startup environment.

From the employer

Location: USA (Remote) - Travel required.

About Us:
Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.

The Role

We are seeking a highly motivated and detail-oriented Implementation Manager to join our dynamic team. The ideal candidate will have a strong background in project management and is experienced in overseeing multiple simultaneous complex implementations at a time. As an Implementation Manager, you will be responsible for designing a unique, seamless implementation experience for each new client.

Key Responsibilities:

Shaping the Client Experience: Designing project plans according to each client’s unique needs, resulting in high levels of satisfaction, product adoption, and renewal rates post-implementation.
Stakeholder Governance: Drive accountability across teams by securing stakeholder buy-in across all levels and managing cross-functional stakeholders to ensure adherence to project milestones and implementation timelines.
Technical Scoping & Troubleshooting: Evaluate client ERP environments and data structures to understand any potential integration considerations. Triage technical issues during implementation to determine whether they require engineering escalation, configuration changes, or client-side data cleanup.
Interdepartmental Collaboration: Partner with cross-functional teams, including Sales, Product, and Engineering to provide a cohesive implementation experience and resolve any issues promptly.
Process Transformation: Map existing client workflows and re-engineer them into streamlined Ottimate solutions that eliminate manual bottlenecks and maximize AI-driven automation.

Requirements

3-5 years of proven experience managing complex client deployments and platform implementations, ideally within a B2B SaaS environment.
Proven ability to take a consultative approach to software implementation, partnering with clients to understand business needs and translate them into effective technical solutions.
Working knowledge of ERP and accounting systems (e.g., NetSuite, Sage Intacct, QuickBooks, Microsoft Dynamics, SAP) and how AP workflows (invoice coding, GL mapping, PO matching, payment runs) function within them.
Familiarity with integration methods relevant to AP automation, including EDI, API-based connections, SFTP/file-based feeds, and data capture, with enough fluency to translate client requirements into scoped technical solutions.
Experience troubleshooting or scoping integration issues with the ability to distinguish a data/mapping problem from a configuration problem from a genuine engineering blocker, and know who to loop in.
A strong sense of ownership and a proactive approach to identifying and addressing challenges.
Excellent communication and interpersonal skills, with the ability to build strong client relationships and effectively convey complex information.
Strong project management skills, with the ability to oversee end-to-end project execution, timeline management, and stakeholder communications.
Proficient in project planning, resource allocation, risk management, and managing high-impact projects.
Ability to travel up to 10%.

Benefits

We care deeply about making Ottimate an incredible place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a generous level of support whilst inspiring them to do their best work.

The specific benefits/perks we offer are continually evolving, but currently include:

Salary Range: USD $90,000-100,000 per year.
Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family.
Employer sponsored 401(k) with company match.
Paid Time Off (and the encouragement to use it).
Annual company retreats.
Promote from within philosophy.

Beyond the tangible benefits though:

You will be part of a growing team, at a pinnacle moment of scale for the business, and experience the excitement of working in a startup where each action makes a huge difference.
You will have the agency to solve difficult problems creatively, the freedom to explore work that inspires you, and infrastructure to ensure you're constantly challenged and developing.
You will work with sharp, passionate teammates solving some of the most unique challenges and positioning our product as a premier finance automation solution.
Our commitment to empowering a diverse and inclusive workforce, celebrating differences, and creating a safe space for our employees to bring their whole selves to work is second to note.
We are transforming entire industries using innovative technology including Artificial Intelligence, Payment Tech, and Neural Networks.
Our leaders lead with a people-first approach; inspiring excellence, nurturing ideas, and finding creative ways to eliminate obstacles for cultivating growth.
We truly love what we do and who we do it with - and we think you will too!

Ottimate is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.