Move in Coordinator - Marketing

otterbein Open · verified Aug 21, 2026

Sylvania Mid-level General Marketing

Mid-level General Marketing role at otterbein. Sylvania.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You’ll greet visitors, handle incoming calls, and route people to the right services
You’ll log calls and attendee details in Sherpa and PCC while keeping materials and supplies stocked
You’ll organize marketing events, including flyers, reservations, guest lists, RSVPs, and inquiries
You’ll arrange tours, make follow-up calls, and help move prospective residents through the sales process
You’ll coordinate move-in paperwork, track market data, and support resident events with photos for digital channels

What you bring

You have an associate degree or equivalent relevant experience
You’re detail-focused with strong writing and documentation abilities
You communicate well and build positive relationships with visitors, residents, and families
You’re comfortable using technology and applying sound judgment
You bring strong customer service skills

Who this fits

You’ll suit a part-time weekday role with frequent interaction among prospective residents, loved ones, current residents, and families. The work centers mainly on Assisted Living while supporting move-ins across all care levels. The position is based in Sylvania and involves working across several weekdays.

From the employer

Overview

Otterbein SeniorLife at Sunset Village is seeking a caring and compassionate person to serve in a Part-Time supporting role within the Marketing group. This position is scheduled for up to 30 hours/week (Mon-Fri; between 3-5 days/week) and involves a significant amount of contact with prospective residents and their loved ones and our residents while performing a variety of administrative duties.

At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.

Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.

Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

Responsibilities

Answer phones, direct calls to appropriate services and greet visitors in a cheerful positive manner. Document calls into the CRM systems (Sherpa, PCC)
Work with Marketing Department in coordinating elements of the Marketing Events. Prepare event flyers, room reservations/planning, attendee lists, RSVPs and inquiries. Input attendees contact information into CRM system.
Maintain adequate supply of facility information packets, collateral materials and office supplies.
Schedule and facilitate, when needed, tours for prospective residents and guests, focusing primarily on Assisted Living.
Complete follow-up marketing activity as directed (i.e. follow-up calls) to help advance sales within Otterbein Sunset Village
Track and report various market statistics (Marketing Research Report).
Work with Marketing Director to coordinate paperwork and renewals for Limited Contracts.
Track and report various market statistics (Marketing Research Report).
Work with Marketing partners to coordinate paperwork for prospective and new residents.
Work with Marketing partners to facilitate move-ins across all levels of care, focusing primarily on Assisted Living
Interact with visitors, residents and family members in a positive, hospitable manner, addressing a variety of issues and circumstances.
Assist with pictures of resident events for FB, social media and Website.

Qualifications

Associate’s degree or equivalent and relevant work experience
Must be detail oriented and have excellent written communication and documentation skills.
Excellent verbal communication and interpersonal skills.
Proficient with the use of technology.
Must have excellent customer service skills and good judgment and decision-making skills.

BENEFITS*

Health & Wellness

Vision & Dental Insurance
Pet Insurance
Life Insurance
Employee Assistance Program (EAP) for personal and professional support

Financial Security

401(k) Retirement Savings Plan with company match
Paid Time Off (PTO) that accrues immediately from day one
Paid Holidays for a healthy work-life balance
Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
Tuition Reimbursement up to $5,250 per year for ANY field of study
Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
Legal & Identity Theft Protection

Growth & Development

University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
Multiple Partner Discounts available for various products and services through Access Perks
Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

*Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

Apply today and begin a meaningful career as a Move In Coordinatorat Otterbein!