Founding Customer Success Manager
At a glance
Mid-level Customer Success role at OpenArt AI. San Carlos · full-time · $140,000–$200,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead onboarding, adoption, renewals, and account expansion for enterprise customers after the sale
- Join major customer pursuits by supporting demonstrations, security checks, and proposal work
- Help brand teams, agencies, and studios fit OpenArt into creative workflows such as campaign visuals and character development
- Monitor usage and customer signals, then communicate product updates and value opportunities
- Build, document, and refine repeatable customer success playbooks while sharing feedback with product and marketing
What you bring
- Background in customer success or account management, with experience guiding enterprise relationships
- Hands-on onboarding and implementation experience paired with a product-oriented approach
- Strong knowledge of creative workflows across brands, agencies, or studios
- Clear relationship-building and writing skills, plus an instinct for scalable processes and systems
Who this fits
You'll suit a builder who wants to establish a customer success function and take direct ownership of enterprise outcomes. The role works across Enterprise, Product, and Marketing, combining post-sale delivery with some pre-sale involvement. It is based in San Carlos in a hybrid setup.
From the employer
Founding Customer Success Manager
About the company
OpenArt AI is one of the largest AI creative platforms in the world, with millions of monthly active users. Our enterprise platform helps marketing, creative, and studio teams at the world's largest brands, agencies, and entertainment companies supercharge their image and video production.
About the role
As our Founding Customer Success Manager, you will design and run how OpenArt supports its most important enterprise customers, before and after the sale.
Post-sales responsibilities will include onboarding, training, support, and revenue expansion. Pre-sales responsibilities may include demonstrations, security reviews, and proposals.
As the founding CSM, you’ll help develop the playbook and systems for this critical function.
Why this is exciting
Build the function from 0 to 1: You define what customer success means at OpenArt.
Directly drive revenue: Expansion, upsells, and renewals in our largest accounts.
Work with the world's leading brands, agencies, and studios: You will help the biggest creative organizations in the world learn how to use AI for creative production.
High exposure and ownership: Work directly with the Enterprise, Product, and Marketing teams.
What You'll Do
Own post-sale customer success: onboarding, adoption, renewals, and expansion
Assist with pre-sale engagement with our largest and most important customers
Help customers integrate OpenArt into their creative workflows and daily work - from campaign visuals to character and IP development
Drive product adoption across our core customer profiles: brand and marketing teams, agencies, and studios
Communicate new feature and product updates
Track usage and customer signals to help customers get more value out of the platform
Identify expansion opportunities and support renewals and upsells
Share customer feedback with the product and marketing teams and help shape what we build
Design, document, and continuously improve scalable playbooks
What We're Looking For
Experience in Customer Success or Account Management
Strong understanding of creative workflows.
Product-focused mindset, with experience in onboarding and implementation
Strong communication and interpersonal skills - you're great at building and maintaining relationships, and excellent at written communication
Process & systems orientation - you enjoy building scalable systems for high quality execution
Proactive, ownership-driven attitude
Compensation
Base: $120K - $160K
Offers equity and bonus.
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