Enterprise Client Account Manager

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Customer Expert II

Advertised as : Enterprise Client Account Manager

Location: Toronto Office (Eglinton East or The Well, 250 University Ave. DT Toronto)- Fully On site

Reports to: B2B Sales Supervisor

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

About the job

We are seeking a Client Account Manager Support professional to join our team, partnering with one of the fastest-growing companies in ad sales. In this role, you’ll be our client’s Enterprise Sales Team with account management activities and be instrumental in driving the success of advertising solutions. You will leverage AI based data-driven sales strategies and foster strong strategic partnerships to help clients achieve their marketing objectives.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Partner & Client Management

• Build and nurture strategic partnerships by supporting campaign performance, optimizations, and opportunities, collaborating with internal teams to achieve partner goals.

• Cultivate strong relationships with key stakeholders across partner organizations, establishing yourself as a trusted advisor and proactively advocating solutions that deliver exceptional outcomes.

• Support client engagements by deeply understanding business objectives and delivering tailored, consultative solutions for shared success.

Pre-Sales and Strategic Planning (Executed at the direction of client account managers & sellers)

• Contribute to RFPs, participate in client meetings, and conduct account planning and research with project managers.
• Develop media plans and campaign strategies using internal tools and data for sizing, targeting, budget, and the right measurement approach.
• Align partner objectives to platform best practices and measurement strategies.
• SFDC pipeline creation and management for upsell and expansion opportunities.
• Work exclusively on expansion of client ad sales business for Fortune 500 companies by running end-to-end sales acquisitions through full sales cycle with thorough funnel optimization.
• Fully able to initiate, manage and communicate C-level conversations across Fortune 500 companies in the North American market.

Campaign Setup, Management, and Optimization

• Define campaign programs, support kick-off calls, and manage creative asset review and approval.

• Create bulk sheets and keyword lists for campaign launches.

• Support the measurement team to set up studies, track campaigns, and effectively communicate performance to clients.

• Oversee campaign setup, ensuring all delivery requirements are met, custom schedules, and Deal Review approval.

• Optimize campaigns with Ad Sales tools, driving conversions through retargeting, high-intent targeting, and data-driven adjustments.

• Work across paid, owned, and earned media channels to maximize campaign efficiency and impact.

Strategic Growth and Data Insights

• Understand partner goals, translating data into actionable insights, and compelling narratives to guide successful campaign strategy.
• Proactively identify and capitalize on opportunities to promote Ad Sales products, expand client partnerships, and drive incremental revenue and ad spend growth.
• Leverage client budgets and market insights to deepen overall client engagement on Ad Sales.

Performance Tracking & Reporting

• Take ownership of regular reporting: deliver trackers to monitor pacing and performance changes and provide visibility into live campaigns through weekly and end-of-campaign reports.
• Ensure all reporting aligns with agreed-upon KPIs and deliverable expectations, clearly communicating performance insights to internal teams and partners.

Job Requirements:

• 4-5 years experience in marketing, advertising, Enterprise or the digital industry.
• Experience in search, display, customer data, and ads measurement.
• Excellent analytical skills, with a clear ability to optimize and upsell media campaigns based on media performance across paid, owned, and earned channels.
• Demonstrated experience building and managing relationships with business and marketing leaders within client or agency organizations; build new and nurturing existing relationships are a plus.
• Proven track record of leveraging client budgets to drive broadened engagement and increased ad spend on platform.
• Strong presentation, communication, and collaboration skills, with the ability to build relationships and convey information clearly to diverse audiences.
• Ability to work both autonomously and collaboratively, thriving in a fast-paced and dynamic team environment.
• Bachelor's degree in business administration, Digital Marketing, Sales Administration or equivalent experience.

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

Location

• Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto, 250 University DT, Toronto.
• 100% on site setup.
  

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.