Implementation Manager, Group Transaction Banking – Implementation & Client Services
At a glance
Mid-level Solutions & Sales Engineering role at Ocbc. OCBC Singapore · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead transaction banking implementations from kickoff through completion, covering API, H2H, and SWIFT solutions
- Translate client needs into implementation plans and guide customers through questions or delivery issues
- Bring Sales, product, development, legal, operations, and technical support together for smooth execution
- Run client progress reviews, then transfer the completed solution and training to client services
- Improve implementation methods and productivity while sharing transaction banking regulatory and industry knowledge
What you bring
- At least two years in banking, particularly transaction banking or a related position
- Hands-on knowledge of API, H2H, and SWIFT transaction banking products
- Experience delivering implementation projects end to end in banking or financial services
- A bachelor’s degree in business, banking and finance, or a related discipline is preferred
- Project management methods and tools, plus strong analysis, communication, and problem-solving skills
Who this fits
You’ll suit a client-facing implementation manager role that combines project delivery, stakeholder coordination, and transaction banking expertise. The work involves managing several projects in a fast-moving environment and partnering with clients and internal teams. The role is based in Singapore and is hybrid.
From the employer
WHO WE ARE:
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Why join
Be part of a dynamic organization that is at the forefront of transaction banking innovation.
What you do
As an Implementation Manager for Transaction Banking Products, you will be responsible for overseeing the successful implementation and integration of our transaction banking solutions, including API, H2H, and SWIFT. With a minimum of 2 years of experience in the banking industry, you will play a crucial role in ensuring a seamless onboarding experience for our clients, while collaborating closely with internal stakeholders.
1. Manage end-to-end implementation projects for transaction banking products, including API, H2H, and SWIFT.
2. Collaborate with clients to understand their specific requirements and develop tailored implementation plans.
3. Coordinate with internal teams, such as Sales, product management & development, legal, operations, and technical support, to ensure smooth execution of implementation projects.
4. Provide guidance and support to clients throughout the implementation process, addressing any concerns or issues that may arise.
5. Conduct regular status meetings with clients to track progress, address challenges, and ensure timely delivery of solutions.
6. Provide handover and training to client services team after implementation.
7. Collaborate with cross-functional teams to identify areas for process improvement and contribute to the enhancement of implementation methodologies.
8. Stay updated on industry trends, regulations, and best practices related to transaction banking products, and share knowledge with the team.
9. Drive innovation and process improvements to improve productivity and client experience.
Reporting to Implementation Team Lead, Implementation & Client Services
Who you are
Bachelor’s degree in business, banking & finance, or a related field is preferred.
Minimum of 2 years of experience in the banking industry, specifically in transaction banking or related roles.
Strong knowledge of transaction banking products, including API, H2H, and SWIFT.
Proven experience in managing end-to-end implementation projects, preferably in a banking or financial services environment.
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
Strong analytical and problem-solving abilities, with a keen attention to detail.
Ability to work effectively in a fast-paced and dynamic environment, managing multiple projects simultaneously.
Proficiency in project management methodologies and tools.
Familiarity with regulatory requirements and industry standards related to transaction banking products.
Mature, diligent, outcomes-driven, self-starter, all-round team-player
Who you work with
Global Transaction Banking Division offers cash management, trade finance and supply chain finance solutions. To SMEs. Large corporations. Financial institutions. And government entities across the region. It’s all about making banking simpler. And more convenient. For corporate customers. And their customers. For you, it’s all about building your career in a business that is building a reputation for breaking new ground by innovating at the intersection of technology and customer-centricity.
What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
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