Inside Sales Representative I
At a glance
Mid-level Account Executive role at Nxp. Guadalajara · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Support assigned EMS accounts by following up on requests, milestones, samples, and operational actions
- Coordinate Sales, Customer Service, Supply Chain, Operations, and Product teams around customer needs
- Track opportunities, projects, samples, and production milestones while keeping CRM records current
- Handle sample requests, demand escalations, product changes, end-of-life notices, and lifecycle tasks
- Close action items, escalate execution risks, and join customer meetings, reviews, and account planning
What you bring
- A bachelor's degree in business, engineering, supply chain, marketing, finance, or a related area
- Up to two years in sales support, customer service, operations, supply chain, or a comparable function
- Fluency in both English and Spanish, with strong organization, communication, and analytical ability
- Working knowledge of Microsoft Office, especially Excel, PowerPoint, and Outlook
Who this fits
This role suits an organized early-career professional who can prioritize competing requests, follow through, and coordinate across teams. It is based in Guadalajara, Mexico, and supports a development path toward account management and strategic sales leadership. Experience with technology, electronics, manufacturing, semiconductor, or EMS settings, plus Salesforce or other CRM exposure, would be useful.
From the employer
Supports strategic EMS customers, by driving customer responsiveness, opportunity management, operational execution, and cross-functional coordination. Serves as an extension of the account management team, ensuring timely follow-up on customer requests, project milestones, supply chain activities, and business operations. Success in this role requires strong discipline, ownership, prioritization skills, and the ability to distinguish what is strategically important from what is merely urgent.
Key Responsibilities
- Support assigned EMS accounts in partnership with Account Managers.
- Provide timely and professional responses to customer inquiries and requests.
- Track customer opportunities, projects, samples, and key milestones through production.
- Coordinate activities across Sales, Customer Service, Supply Chain, Operations, and Product Teams.
- Manage sample requests, demand-related escalations, and customer follow-up actions.
- Support Product Change Notifications (PCNs), End-of-Life (EOL) notices, and lifecycle management activities.
- Maintain CRM records, account activity tracking, and business reporting.
- Escalate customer issues and execution risks appropriately.
- Drive action-item closure and ensure commitments are completed on time.
- Participate in customer meetings, business reviews, and account planning activities.
Minimum Qualifications
- Bachelor's degree in Business, Engineering, Supply Chain, Marketing, Finance, or related field.
- 0 to 2 years of experience in sales support, customer service, operations, supply chain, or related business functions.
- Fluent in English and Spanish.
- Strong organizational, communication, and analytical skills.
- Proficiency with Microsoft Office applications, especially Excel, PowerPoint, and Outlook.
Preferred Qualifications
- Experience in technology, electronics, manufacturing, semiconductor, or EMS environments.
- Familiarity with Salesforce or CRM tools.
- Exposure to supply chain, demand management, or customer operations processes.
Critical Competencies
- Customer Focus
- Ownership & Accountability
- Time Management
- Prioritization & Judgment
- Responsiveness
- Cross-Functional Collaboration
- Attention to Detail
- Execution Discipline
- Learning Agility
Success Profile
A highly organized and responsive early-career professional who demonstrates strong follow-through, exceptional prioritization skills, and the discipline to manage multiple activities simultaneously while supporting NXP's strategic EMS partners. This position is designed as a development path toward future Account Management and Strategic Sales leadership roles.
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