Senior Consultant, Transfer Agency (CSM)
Ntrs Open · verified Sep 29, 2026 At a glance
Senior Customer Success role at Ntrs. Luxembourg · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for assigned fund clients, handling communications, reviews and escalations
- Track Transfer Agency delivery against SLAs and KPIs, finding gaps and coordinating operational teams
- Prepare monthly and quarterly service reporting, then lead governance and due diligence discussions
- Coordinate launches, mergers, conversions, onboarding and client-requested service changes
- Support regulatory and strategic projects affecting Transfer Agency services
What you bring
- Strong knowledge of Transfer Agency operations and services
- Experience managing client relationships, stakeholders, escalations and conflicts
- Analytical judgment covering KPI trends, operational issues, risk and regulatory requirements
- Project and change management capability, supported by clear communication and presentation skills
Who this fits
You will suit a senior client-facing operator who can connect fund clients with registration, dealing, AML/KYC and investor services teams. The role is based in Luxembourg and centers on service governance, operational oversight, reporting and change coordination.
From the employer
About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Role Summary
The TA CSM serves as the main point of contact for a portfolio of fund clients, ensuring that Transfer Agency services are delivered in accordance with contractual agreements, SLAs, KPIs, regulatory requirements and client expectations. The role acts as the bridge between clients, investors and internal operational teams, driving service excellence, transparency and continuous improvement.
Key Responsibilities
Client Relationship Management
- Act as the primary contact for assigned clients.
- Build and maintain strong client relationships.
- Understand client structures, products, operating models and service requirements.
- Coordinate and lead regular service review meetings.
- Manage client communications and escalation handling.
Service Oversight
- Monitor service delivery against agreed SLAs and KPIs.
- Ensure timely completion of TA deliverables.
- Review operational performance and identify service gaps.
- Coordinate across TA operations, registration, dealing, AML/KYC and investor services teams.
Governance & Reporting
- Prepare and present monthly and quarterly service reports.
- Analyse KPI trends and operational metrics.
- Lead client governance meetings and due diligence reviews.
- Ensure accurate documentation of actions and service commitments.
Change & Project Management
- Support fund launches, mergers, conversions and onboarding activities.
- Coordinate implementation of new products or service enhancements.
- Manage client-driven change requests.
- Participate in strategic and regulatory projects impacting Transfer Agency services.
Risk & Controls
- Strong Transfer Agency knowledge
- Client relationship management
- Stakeholder management
- Escalation and conflict resolution
- Analytical and problem-solving skills
- Project and change management
- Communication and presentation skills
- Risk awareness and regulatory understanding
- High client satisfaction scores
- Achievement of SLA and KPI targets
- Effective incident management and resolution
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Luxembourg Office
In 2024, the Northern Trust Luxembourg office celebrated their 20th anniversary, an important chapter in their history. Having opened in 2004 to support one client, they have since grown their client base substantially and increased their headcount significantly, which now stands at over 400.
From modern fully equipped meeting rooms to a vast canteen with a view over a vegetable garden, maintained by our team all year round, and a rooftop where beehives have been installed, this space is truly a source of pride for our team. Learn more.
Not this one either?
Claude or ChatGPT reads the other 90,910 for you.
Get better matches →
