NA Technology Solutions Specialist
At a glance
Mid-level Solutions & Sales Engineering role at New Balance. Boston · full-time.
In listing
growthroles summary, based on the employer's posting.
What you'll do
- Coordinate North American technology initiatives, tracking timelines, risks, issues and communications through delivery
- Turn stakeholder needs into practical solutions, documenting requirements, workflows and process maps
- Help assess technology options, run pilots and support implementation, testing and post-launch handoffs
- Keep portfolio records, status updates and governance materials current, and support intake and prioritization
- Work with vendors and internal teams to improve processes, solution adoption and ongoing use
What you bring
- Three to five years in project delivery, business analysis, technology initiatives or a related area
- You have coordinated work across teams and taken initiatives through to completion
- You can gather requirements and produce clear process maps, workflows or comparable documentation
- You’re proficient with Microsoft 365, including Excel, PowerPoint, Teams and SharePoint
Who this fits
This mid-level role suits someone who can coordinate projects while translating business needs into documented technology and process changes. The position is based at 80 Guest Street in Boston, with associates working in the office Tuesday through Thursday and up to four weeks of work from anywhere per calendar year.
From the employer
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
The Technology Solutions Specialist plays a hands-on role in supporting the delivery, adoption, and continuous improvement of technology solutions and business initiatives across North America. This role focuses on executing technology and process improvement initiatives, supporting business stakeholders, and helping ensure solutions deliver value to the organization.
Working closely with the Portfolio Manager, business stakeholders, technology teams, and external partners, you will help coordinate and deliver regional initiatives while documenting business processes, gathering requirements, and supporting technology evaluations and implementations. You will serve as a key partner in helping translate business needs into practical solutions while contributing to the development of scalable portfolio management and governance practices.
MAJOR ACCOUNTABILITIES:
- Support the planning, coordination, and execution of technology and business initiatives across the North America region.
- Partner with stakeholders to understand business needs, challenges, and opportunities, helping translate requirements into actionable solutions.
- Gather, document, and maintain business requirements, process maps, workflows, and supporting project documentation.
- Coordinate project activities, timelines, risks, issues, and communications to support successful delivery of initiatives.
- Support technology evaluations, assessments, pilots, and implementation activities.
- Partner with business and technology teams to identify opportunities for process improvement, operational efficiency, and enhanced technology utilization.
- Support testing, readiness, and post-implementation activities, including hypercare and transition to business-as-usual operations.
- Maintain portfolio documentation, project records, status reporting, and governance materials.
- Assist with technology intake, evaluation, prioritization, and portfolio planning activities.
- Contribute to the development and continuous improvement of portfolio processes, standards, and governance practices.
- Partner with vendors and cross-functional teams to support solution adoption, optimization, and ongoing improvement.
REQUIREMENTS FOR SUCCESS:
- 3–5 years of experience in project management, business analysis, business operations, technology initiatives, process improvement, or a related field.
- Experience coordinating cross-functional initiatives and driving work to completion.
- Demonstrated ability to gather requirements, document business processes, and create clear project documentation.
- Experience creating process maps, workflows, standard operating procedures, or similar operational documentation.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Comfortable working with technology platforms, business systems, and external vendors.
- Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, and SharePoint.
- Strong analytical and problem-solving capabilities.
- Curiosity and willingness to learn new technologies, business processes, and emerging capabilities such as AI.
- Experience with Power BI, Visio, Planner, Smartsheet, Microsoft Project, or similar tools preferred.
- Experience in retail, wholesale, consumer products, eCommerce, or related industries preferred.
Regular Associate Benefits
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.
Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
Flexible Work Schedule
For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.
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