Senior Technical Implementation Specialist
NCR Voyix Open · verified Sep 23, 2026 At a glance
Senior Solutions & Sales Engineering role at NCR Voyix. Bangkok · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead problem investigations through root-cause analysis and corrective or preventive actions
- Review incident records to examine assigned problems and coordinate their resolution
- Act as the main contact while identifying known errors and tracking removal efforts
- Provide third- and fourth-level product expertise to the support organization
- Build tools, scripts, dashboards, workarounds, and reports for support teams or customers
What you bring
- Senior-level expertise across products supported by the second-level support organization
- Problem-management experience covering root-cause analysis, known errors, and corrective actions
Who this fits
This role suits a senior technical specialist who can own complex problem investigations and guide support teams with advanced product knowledge. It is based in Bangkok, Thailand, and employment depends on passing applicable screening criteria.
From the employer
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Responsible management of Problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures.
Reviews Incident data to analyse assigned problems.
Provides a single point of contact for one or more problems and is responsible for ownership and coordination of actions of those problems to analyze for root cause, identify Known Error and coordinating actions to remove the error.
Provides SME level 3rd & 4th level knowledge to the Support Organization, this extends to all products that are supported by L2.
Assist the team with creating tools, scripts, dashboards, workarounds, reports, etc that benefit the Support Organization and/or the customer.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
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