Partner - Customer Success Cloud Sales.Enterprise Business NG

MTN EXTERNAL CAREER SITE Open · verified Oct 11, 2026

Ikoyi Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at MTN EXTERNAL CAREER SITE. Ikoyi · full-time.

Pay not stated

RoleCustomer Success

SeniorityMid-level

LocationIkoyi

EmploymentFull-time

PostedOct 9, 2026 · 2d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Take a portfolio of cloud customers, especially small businesses and early-stage startups, from onboarding through renewal
Help customers complete activation steps, choose useful product applications and maintain engagement
Review usage patterns, flag adoption concerns early and act to limit customer loss
Pass customer feedback to product, technical and go-to-market teams, while coordinating with support and onboarding to remove obstacles
Work with sales on renewals, expansion leads and case studies, and keep CRM health records and customer journeys current

What you bring

At least three years in customer success, account management or another business-to-business client-facing role
A first degree in business, communications, marketing or an IT-related field
Basic understanding of cloud technologies, including networking, Kubernetes or security, and familiarity with CRM tools and usage measures
You speak English fluently; knowledge of a Nigerian language is preferred

Who this fits

This role suits someone with mid-level experience supporting startup and small-business cloud customers through onboarding, adoption and renewal. You'll work across sales, product, technical support and onboarding teams.

From the employer

Reports To: Senior Manager - Cloud Business Commercial
Division: Enterprise Business

Mission:

Drive adoption, engagement, and retention of MTN Cloud customers through proactive customer success management. This role serves as a strategic partner for startup and SME customers post-sale—ensuring activation, usage, value realization, and upsell opportunity identification throughout the customer lifecycle.

Description:

Proactively manage a portfolio of cloud customers (especially MSEs and early-stage startups) from onboarding to renewal.
Guide customers through activation milestones, recommend product use cases, and monitor engagement.
Track usage metrics, identify adoption risks, and intervene early to reduce churn.
Share customer feedback with Product, Technical, and GTM teams for continuous improvement.
Collaborate with Sales for upsell, renewal, and case study development.
Maintain health scores, lifecycle stages, and contact logs in CRM
Provide Customer Success input into segment playbooks and journey flows
Coordinate with technical support and onboarding teams to resolve friction points

Education:

First degree in Business, Communications, Marketing, or IT-related field
Certifications in Customer Success (e.g., SuccessHACKER, Gainsight) are an advantage
Fluent in English and one local Nigerian language preferred

Experience:3-7 years’ experience which includes

Minimum of 3 years experience in customer success, account management, or B2B client-facing role
Basic cloud technology knowledge (networking, Kubernetes, firewall, security, OpenStack, etc.)
Familiarity with usage metrics, onboarding journeys, and CRM tools