ICS Relationship Manager II - Open to Buffalo and Wilmington

Mtb (Wtexternal) Open · verified Sep 10, 2026

Hybrid Buffalo Full-time Manager Account Management

Mid-level Account Management role at Mtb (Wtexternal). Buffalo · full-time · $62,200–$103,600 base.

SalaryStated by Mtb (Wtexternal)

$62,200 – $103,600

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll oversee institutional accounts, processing client-directed activity accurately while keeping daily work low-risk
You'll manage compliance responses, account reviews, billing, and overdue receivables for assigned clients
You'll act as a primary or backup contact for clients, plan participants, and pensioners
You'll explain regulatory, legal, accounting, and trust matters while resolving routine and complex inquiries
You'll coach newer staff and work with Client Development on growth opportunities within assigned accounts

What you bring

You have a bachelor's degree and at least two years of relevant experience, or the stated education-and-work alternative
You bring strong computer, word-processing, and spreadsheet skills, plus close attention to detail
You communicate well, stay organized, and demonstrate customer service, leadership, problem-solving, and decision-making ability
A finance or business degree and retirement or trust administration experience are preferred

Who this fits

This role suits someone comfortable managing institutional client relationships, handling regulated account work, and guiding less experienced colleagues. You'll work full time in a hybrid setup, with Buffalo listed as the location and Wilmington also named in the title.

From the employer

Overview:

Provides relationship management oversight of assigned institutional client accounts with an established or new book of business. Working in a team environment, provides account specific administration and client services to support the business, concentrating on quality and accuracy of daily work and superior relationship management, while minimizing risk. Provides guidance to less experienced personnel.

Primary Responsibilities:

Submit and/or approve activity for processing in a timely and accurate manner and based on client directives.
Respond to and/or annotate compliance reports for assigned accounts or team; resolve related outstanding matters as directed.
Submit and/or approve annual account reviews for assigned accounts or in a timely manner as requested.
Serve as primary/secondary contact for assigned/coverage team accounts as well as retirement plan participants and pensioners. Resolve basic and complex matters and inquiries, adhering to established Division, client and alliance service standards.
Maintain client communications on regulatory, legal, accounting and trust matters.
Complete client billing and resolve aged receivables for client accounts.
Remain current on industry trends and regulatory items.
Partner with Client Development to look for cross-selling and growth opportunities with assigned clients.
Provide guidance to less experienced personnel.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Education and Experience Required:

Bachelor's degree and a minimum of 2 years’ relevant experience,

OR in lieu of a degree,

A combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ relevant experience

Strong level of proficiency in use of personal computers and pertinent word processing and spreadsheet software

Detail-oriented

Excellent customer service skills

Excellent verbal and written communication skills

Proven organizational skills

Proven leadership skills

Proven problem-solving skills

Strong decision making skills

Education and Experience Preferred:

Bachelor’s degree in Finance or Business

Minimum of 4 years’ relevant experience

Retirement or Trust administration experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America