CBO Communications Representative I

Mtb Open · verified Sep 15, 2026

Hybrid Buffalo Full-time Mid-level Communications

Mid-level Communications role at Mtb. Buffalo · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Handle branch-network calls and emails about transaction questions and discrepancies
Research and resolve routine and complex product or customer issues with partners
Escalate suspected internal fraud and other risk concerns to management
Enter and approve general-ledger and customer transactions accurately
Apply risk, regulatory, audit, and internal-control standards while sharing required documentation

What you bring

High school diploma or GED plus at least three years of work experience
Knowledge of CBO reconciliation, branch procedures, and transaction workflows
Clear written and verbal communication with strong organization and prioritization
Comfort using PCs and relevant spreadsheet, word-processing, and email applications
Ability to work independently under tight deadlines

Who this fits

This role suits someone who can manage branch operations inquiries, resolve issues carefully, and recognize matters requiring escalation. You’ll work independently with general supervision while supporting customers, branch personnel, and business partners. The position is full time and based in Buffalo, New York, with a hybrid arrangement

From the employer

Overview:

Serves as the main point of contact for inbound phone calls/emails from branch personnel pertaining to identification, research and resolution of financial transactions inquiries and discrepancies. Maintains high levels of customer services for a variety of routine topics. Facilitate timely conveyance of communications and documentation to appropriate parties to ensure efficiency and risk mitigation.

Primary Responsibilities:

Receive and respond to questions and inquiries via incoming calls and emails from the branch network and various business partners; provide excellent customer service using acquired knowledge.
Escalate cases of potential internal fraud to higher management.
Work with customers and/or business partners to resolve product issues, customer problems and more complex inquiries originating in the branch network.
Create general ledger and customer transactions in an accurate and efficient manner as required; approve general ledger and customer transactions completed by peers.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Scope of Responsibilities:

This position works independently under general supervision.

Education and Experience Required:

High school diploma or equivalent (GED) and a minimum of 3 years’ work experience

Education and Experience Preferred:

Knowledge and understanding of Centralized Branch Operations (CBO) reconciliation processes and branch procedures in assigned function

In-depth understanding of all branch operations, policies and procedures including front and back-end transaction processing and work flow

Proven verbal and written communication skills

Knowledge of branch procedures, including those related to security, audits and internal controls

Self-motivated

Well-organized

Proven time management skills

Proven prioritization skills

Proficiency with personal computers as well as pertinent spreadsheet, word processing and email software

Ability to work under critical time constraints

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America