Account Manager, Mid-Market

Mimecast Open · verified Sep 10, 2026

Lexington Full-time Manager Account Management

Mid-level Account Management role at Mimecast. Lexington · full-time · $152,000–$228,000 base.

SalaryStated by Mimecast

$152,000 – $228,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Grow expansion revenue against monthly, quarterly, and annual goals
Create account and sales activity plans with Partner and Channel Development
Visit customers for account reviews and deepen relationships within current accounts
Sell new technology to existing customers and uncover added-revenue opportunities
Keep CRM records current while reporting KPIs, pipeline changes, forecasts, and activity

What you bring

At least two years of IT sales experience, with email, messaging, security, or storage exposure helpful
A record of reaching sales revenue quotas across direct or indirect selling
Knowledge of corporate IT buying groups and their purchasing processes
Commercial judgment, clear written and spoken communication, and strong problem-solving ability
A self-directed, adaptable team approach suited to a demanding sales setting

Who this fits

You’ll fit a fast-moving, structured sales team if you are driven, organized, confident with customers, and open to continuous learning. The role is based in Lexington and requires travel to customer meetings during the year. Employment is full-time, and an offer depends on applicable background checks.

From the employer

The Account Manager, Mid-Market role is based within our Customer Development team here at Mimecast and we are looking for an exceptional person with strong sales skills. The Customer Development team is a high velocity sales environment that is growing rapidly. The Customer Development team handles current Mimecast accounts. The ideal candidate must be a self-motivated, strong team player with a proven track record of success in generating upsell and high retention rate of customers. A good understanding of the corporate technology stack as well as cloud computing will be beneficial. A strong work ethic is vital in this competitive marketplace. Successful candidates will thrive in a fast paced, agile but well-structured sales environment that is regularly reinventing itself.

What You'll Do:

Achieve monthly / quarterly / annual upsell revenue
Work with the Partner / Channel Development team to develop and execute against account plans
Develop and execute against sales activity plans to achieve the agreed revenue quota
Travel throughout the year to various customers for account reviews
Focus on building and maintaining relationships with existing accounts
Responsible for selling new technology into existing customer base and driving incremental revenue opportunities
Business Administration – manage the reporting of KPIs and general CRM housekeeping
Sign up to and execute against a set of end-to-end sales methodology and process
Monitor and report on activities while providing relevant management information
Liaise and attend meetings with other company functions necessary to perform duties, aid business, and develop organizationally
Attend trainings and develop relevant knowledge and skills KPIs
Weekly end user activities 
Pipeline stats – pipeline movements
Forecasting accuracy
Customer retention
Account penetration and incremental growth
Weekly customer engagements
Customer retention target

What You'll Bring:

College degree preferred but not required
Minimum 2 plus years IT sales experience (ideally within Email / Messaging / Security / Storage - but not essential)
Proven sales achievement against revenue quota.
Ideally with experience of both Direct & In-Direct sales roles.
Understanding of Corporate IT teams and their buying processes
Strong business / commercial acumen 
Strong communication skills (Written and Verbal)
Results-oriented with a positive outlook
Self-starter, dynamic, confident presentation
A natural forward planner who critically assesses own performance and that of their team members
Thirst for knowledge and a “can do” attitude
Problem solver
Proven team player
Presentable, articulate, and adaptable
Tenacious
Comfortable with a high performance and dynamic environment
Ability to be confident and to show humility

The OTE salary range for this position is $152,000−$228,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.