Account Manager, Account Management Department
At a glance
Mid-level Account Management role at Metrobank. Taguig.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Connect business teams with ITG and carry technology needs from concept through implementation
- Keep business-unit technology roadmaps tied to their goals, strategies, projects, and BAU improvements
- Meet clients regularly to discuss priority-project progress and outstanding BAU requests
- Lead enhancement and subscription intake, including cost reviews, budgets, priorities, and delivery negotiations
- Evaluate system changes and help shape business cases and high-level requirements for proposed solutions
What you bring
- A bachelor’s degree in information technology, computer science, business administration, or a related discipline
- At least five years handling account management, business relationships, IT project coordination, or comparable work
- A track record of stakeholder engagement and client relationship ownership
- Working knowledge of IT systems, SDLC, and BAU operations
- Experience reviewing system enhancements, business cases, and requirements documents
Who this fits
You’ll suit a client-facing IT relationship role that coordinates business units, ITG, stakeholders, budgets, priorities, and delivery timing. The position is listed as a Junior Officer role within Employee Services, the Information Technology Group, and the Business Relationship Management Division. It is based at Metrobank Center in BGC, Taguig.
From the employer
Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Account Manager
Job Summary:
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Drives and manages the relationship with the business and ITG. Ensures the end-to-end delivery of IT business needs from project ideation to implementation. Works with the business units and provides significant inputs to the definition and maintenance of the client’s overall IT strategy covering projects and business-as-usual (BAU) system enhancement requests.
Specific Duties & Responsibilities:
- Align IT plans of business units with the business units’ goals and strategies.
- Conduct regular client touchpoints to provide status of priority projects and BAU requests.
- Overall accountable for the ideation activities and initiation activities for enhancements and subscriptions.
- Review and coordinate with appropriate business units for the relevant costs and budget associated to their projects.
- Works with the business and ITG in defining priority levels for the clients’ system requests; negotiates with clients on issues related to resource contention and delivery dates
- Handles the assessment and evaluation of BAU system enhancements requested by business units
- Participates in the preparation of the business case and high-level requirements documents, in support of firming up technology solutions for clients’ specific needs
- Establish collaboration and teamwork with business units, key personnel and stakeholders.
Qualifications:
- Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or any related field
- At least 5 years of experience in account management, business relationship management, IT project coordination, or similar roles
- Proven experience in handling stakeholder engagements and managing client relationships
- Strong understanding of IT systems, SDLC, and BAU operations
- Experience in evaluating system enhancement requests, business cases, and requirements documentation
Other Details:
Rank: Junior Officer
Unit: Employee Services Sector / Information Technology Group / Business Relationship Management Division
Location: Metrobank Center, BGC
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