Sales Operations Specialist (19 months contract)

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

This role reports to the Sales Operations Manager and is a fixed-term maternity/parental leave coverage position operating in a flexible work environment. The position is responsible for leading Sales Operations, Revenue Forecasting, Incentive Management (SIP), Business Analytics, Commercial Performance Management, and Cross-functional Business Partnering, with a focus on driving operational efficiency and performance management across the sales organization.

This is a Sales Operations & Commercial Excellence Analyst role that plays a critical role in supporting business planning, commercial execution, and strategic decision-making within the organization.

Primary Responsibilities

Lead Sales Operations & Commercial Support

• Support sales planning, quota setting, budgeting, forecasting, sales meetings, and day-to-day operational processes to enable effective commercial execution.

Manage Sales Performance under Sales Incentive Plan (SIP) Governance

• Map up individual SIP Scheme and its targets with regional SIP tracker validation
• Set up Annual Sales Target, territory allocations and its quarterly follow-up operarational processing
• Generate and Update sales individual score cards for sales forces and therapies groups periodically
• Collaborate with regional SIP CoEs from HR, Finance and IT for Sales Incentive Payout

Drive Revenue Forecasting & Business Performance Management

• Manage revenue forecasts, sales performance tracking, scorecards, and reporting to support business planning and growth objectives.

Deliver Business Analytics & Strategic Insights

• Analyze sales data, develop dashboards and reports, identify performance trends, and provide actionable insights to support decision-making and GTM initiatives.

Lead Channel Commissions Payout Process

• Perform periodic channel commission calculations and validations with channel partners and payout processes aligned with corporate governance

Own Sales Systems, Data Integrity & Process Excellence

• Maintain sales and marketing systems, ensure data accuracy, partner with IT on issue resolution, and drive continuous process improvements and operational excellence.

Act as a Cross-functional Business Partner

• Collaborate closely with Sales, Marketing, Finance, Customer Service, Supply Chain, Logistics, Legal, and other stakeholders to solve business challenges and improve commercial effectiveness.

Required Qualifications

• Bachelor's degree
• 5+ years of experience in Sales Operations, Business Operations, or related functions
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications
• Data Analytics Development Experience with Power BI, Tableau or similar reporting/analytics tools
• Professional English communication skills (written and verbal)
• Strong analytical, organizational, and prioritization skills
• Ability to manage multiple stakeholders and competing priorities
• Self-starter with strong attention to detail and customer focus
• Strong interpersonal and teamwork skills

Preferred Qualifications

• Experience in the medical device, healthcare, or life sciences industry
• Degree in Business, Healthcare, Medical Technology, or Biomedical-related disciplines
• Experience in commercial operations within a multinational organization
• Process improvement and business automation experience
• Experience supporting field sales teams
• Familiarity with Microsoft Access and advanced reporting tools
• Domestic and international travel experience in a business environment

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).