Senior Analyst, Customer Onboarding and Partnership
At a glance
Senior Customer Success role at Mastercard. Dublin · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Lead customers through technical architecture and solution design conversations
- Move customer onboarding, implementation, and continuing support work from start to finish
- Check delivered solutions against Mastercard standards, governance, and established practices
- Bring commercial, product, engineering, business, and technology groups together around scoped solutions
- Maintain delivery documentation and coach junior colleagues through implementation work
What you bring
- Strong Java skills paired with object-oriented design experience
- Hands-on knowledge of React, Node.js, NPM, or Webpack
- A track record of integrating APIs and SDKs into customer-facing solutions
- Experience leading customer implementations and translating between business and technical audiences
- Experience building repeatable processes, standards, and documentation, with the ability to mentor others
Who this fits
You’ll suit a senior technical customer-facing role that combines solution architecture, implementation leadership, stakeholder coordination, and team mentoring. Payments, commerce, or financial services experience is especially relevant, and the role is based in Dublin, Ireland. You’ll also be expected to follow information-security practices, protect accessed information, report suspected breaches, and complete required security training.
From the employer
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Customer Onboarding and PartnershipOverview* Emerging Data Signals is a global group within Mastercard dedicated to the delivery of new innovative solutions in the Open Finance and digital space.
Role
The successful candidate would be responsible for:
* Leading technical solution design and architecture discussions with customers.
* Driving customer onboarding, implementation, and ongoing support activities.
* Ensuring solutions comply with Mastercard standards, best practices, and governance processes.
* Collaborating with business and technology stakeholders to identify opportunities and define solution scope.
* Establishing and maintaining high-quality technical documentation throughout the delivery lifecycle.
* Coordinating execution across commercial, product, and engineering teams.
* Mentoring and developing junior team members.
All About You
* Strong Java development and object-oriented design expertise.
* Understanding of modern web technologies such as React, Node.js, NPM, or Webpack.
* Strong software architecture and solution design capabilities.
* Experience integrating APIs and SDKs into customer solutions.
* Payments, commerce, or financial services experience is highly desirable.
* Proven experience leading customer implementations.
* Ability to bridge business and technical discussions.
* Strong stakeholder management and cross-functional collaboration skills.
* Experience creating repeatable processes, standards, and documentation.
* Coaching and mentoring capabilities.
* Customer-focused and implementation-oriented.
* Highly driven with a pragmatic approach to execution.
* Excellent verbal and written communication skills.
* Strong problem-solving mindset.
* Alignment with Mastercard values and collaborative culture.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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