Manager, Account Management, Global Partnerships

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management, Global Partnerships

Overview:
The Global Partnerships team is responsible for cultivating and managing Mastercard’s most strategic relationships with key players across the payments’ ecosystem. The team works with global leaders in technology, e-commerce, and financial services to build and scale solutions across acceptance, issuing and co-brand partnerships, and payments data services. Through a consultative approach—and inspired by Mastercard’s longstanding focus on inclusive growth—we are passionate about working hand in hand with mission-aligned companies to solve real-world problems for people and businesses around the world.

Join an agile, high-performing team within Mastercard’s Global Digital Merchants & Marketplaces vertical, focused on managing and growing the partnership with leading global ecosystem partners.

This role will support day-to-day relationship management, pipeline execution, commercial proposals, and cross-functional coordination, while developing deeper expertise in digital merchants & marketplaces ecosystem, global account management, and drive strategic initiatives.

Role:
Defend and grow revenues with selected centralized global partners.
Support day-to-day relationship management for key customers.
Build relationships with new customers and grow a pipeline of opportunities. Building strong ties across different areas of a customer business, beyond payments teams. Comfort in maintaining relationships even if a sale is not imminent.
Participate in strategy sessions with colleagues to better defines our right to play in rapidly-expanding verticals. This includes engaging in taskforces and internal workings groups across multiple reasons.
Get into the detail of how our products work by reading technical documentation and being able to articulate the solutions at a high-level to customers.
Help identify, qualify, and progress product, services, and VAS sales opportunities, within payments and non-payment related services.
Maintain the sales pipeline and track progress against customer priorities and revenue objectives. Comfort with using Salesforce to efficiently track and maintain projects.
Meticulous project management skills to maintain pipelines and growth with 15+ customers.
Prepare quarterly business reviews and commercial proposals, client materials, business cases, and internal approval documents.
Coordinate closely with regional stakeholders, as well as product, legal, finance, pricing, and delivery teams, to execute priority initiatives.
Use customer performance, market insight, and pipeline data to identify risks, opportunities, and recommended actions. With a an intent focus on what value, we can bring to the customer.
Support the Digital Merchants & Marketplaces vertical on strategic projects and initiatives.
In person interactions with customers at their offices, events and conferences – ranging from pitching business to more informal social situations.

All About You:
You bring prior experience in account management, consulting, sales, business development, partnerships, payments, fintech, merchant payments or acquiring roles.
You have strong quantitative, organizational, and project management skills, with high attention to detail.
You have personal experience with gaming platforms including PC, counsel and mobile or are willing to learn. Knowledge of Discord, Epic, Riot, Steam, PS5, Nintendo, or top mobile games is a plus.
You have a high-level of adaptability and persistence to unlock new industries and opportunities, to determine client needs and ways to solve them.
You are interested and curious investigating new industries and driving out of the box industry in high-growth priority verticals.
You are comfortable operating in ambiguity and in making cold approaches to companies Mastercard does not engage with today.
You have good understanding of the payments acceptance value chain and related business models.
You’re a clear and confident communicator, both in writing and in presentations. You have an adaptable style from executive presence to conversations with analysts.
You’re curious about how payments, platforms, and technology-driven business models work. You can explain the basics of Mastercard products or are willing to learn.
You’re familiar with the payments ecosystem and adjacent trends, including digital payments, agentic commerce, stablecoins, and Open Banking.
You’re comfortable navigating large, matrixed organizations and collaborating across functions and regions. You have experience influencing without authority in a global, complex corporation.
You’re comfortable working in a fast-paced, multi-tasking environment with evolving priorities.
Comfort working within a global team that spans several time zones.
Bachelor’s degree required.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.