Zonal Key Account Manager

Mahindra mahindra.com Open · verified Sep 25, 2026

Noida Manager Account Management

At a glance

Mid-level Account Management role at Mahindra. Noida.

Pay not stated

RoleAccount Management

SeniorityManager

LocationNoida

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Lead warehouse and other projects from design through commissioning, handover, and document control
Coordinate internal teams, suppliers, and accounts to meet deadlines, release SAP orders, and close payments
Build annual capital budgets, prepare estimates, monitor spend, and track projects in MS Project
Drive service, digital, customer-care, and productivity initiatives with action plans and success measures
Strengthen dealer capability through training, networks, spares policy controls, and market-informed planning

What you bring

Bring eight to twelve years in the automotive or service industry, preferably with warehousing exposure
Hold an MBA or a bachelor’s degree in engineering, mechanical, automobile, or production engineering
Have led customer-care work and delivered a customer-focused project, with service strategy or spares team leadership
Show experience across project execution, budgeting, negotiation, dealer management, and service strategy

Who this fits

This role suits an automotive or service professional who can combine project delivery with dealer, customer-care, service strategy, and spares responsibilities. It is based in Noida, India, and carries manager-level ownership across internal and external stakeholders.

From the employer

Responsibilities & Key Deliverables

Know- how of Project Execution/Methodology-Preferably Warehousing exposure. Execution of the Project. Warehouse Design Know -How. Coordination with multiple internal stakeholder to achieve Project deadline. Estimation of annual capital budget. Compilation of budget. Techno commercial Negotiation. PR,PO Release in SAP. Follow up with supplier. Follow up with account for supplier payment. Commissioning/hand over of assets. Budget Estimates. Budget Monitoring. Project Monitoring in MS Project. System Adherence. LOI Preparation. Requisition process. Statutory Approvals for various equipment. Document Control. Document Preparation in line with IMS stand ards. SOP preparation. To lead and implement select Service Strategy Initiatives like Shield, Maxicare, and Workshop Productivity Improvement projects etc by aligning internal and external stakeholders and devising implementation strategies Developing Action Plan, assigning responsibilities, defining success matrix, monitoring for sustainability of the initiatives. To lead the digital initiatives towards delivering convenience to customers and to be vigilant to maintain our brand art par or even ahead of competition Analyze developments in the market to identify inputs into strategic planning. Providing clarity of goals and objectives, in order to assist dealer team members in independently achieving results Undertaking appropriate dealer capability building initiatives to augment strategic imperatives. Creating infrastructures and networks art strategic locations, keeping in mind a long-term vision. To lay down the down the controlling guidelines in Spares Policy by comparisons with set policies, analysis of future targets, and review of market requirements, business terms and conditions. To ensure capability building through training Parts managers through an established training model based on the training needs identification

Preferred Industries

Automotive Industry

Education Qualification

MBA; Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Production

General Experience

8-12 years in Auto/Service industry

Critical Experience

Zonal Head - Customer Care and exposure to Customer Care.Played a lead role in rolling out a Customer Centric Project.Having led Service Strategy and/or Spares Business Teams

System Generated Core Skills

Project ExecutionProject ManagementBudgeting & CostingNegotiationProject Planning & ExecutionService StrategyProductivity ImprovementStakeholder ManagementChannel Strategy DevelopmentSustainabilityStrategic PlanningTeam ManagementDealer ManagementDealer Capability BuildingTraining & DevelopmentCustomer OrientationProduct KnowledgeSpare Parts StrategyFinancial ManagementDealer Relationship ManagementMarket IntelligenceBusiness Case DevelopmentPerformance ManagementDemand ForecastingMarket AcumenCustomer CentricityService ManagementWarranty Management