Client Success Manager

Magellanhealth Open · verified Sep 21, 2026

Remote PA Home 15747 Full-time Manager Customer Success

At a glance

Mid-level Customer Success role at Magellanhealth. Remote, United States of America · full-time · $93,955–$159,725 base.

SalaryStated by Magellanhealth

$93,955 – $159,725

Base salary for this role, in USD per year, as published in the posting.

RoleCustomer Success

SeniorityManager

LocationPA Home 15747

WorkplaceRemote

EmploymentFull-time

Base pay$93,955–$159,725

PostedJul 31, 2026 · 7w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Advise clients on contracted technology services, implementations, support, and system adoption
Capture client issues and requests for process or product changes
Keep leadership and client contacts informed with regular status updates
Join client meetings and identify changes that could affect support processes
Coordinate stakeholders around delivery updates and iterative releases

What you bring

An associate degree in computer and information science, healthcare administration, business, or a related field, or equivalent experience
At least seven years of professional IT experience
At least seven years in client success, account management, program management, or healthcare IT consulting
Experience managing enterprise clients and delivering technology solutions
Technical judgment, communication, problem-solving, and cross-functional leadership skills

Who this fits

You’ll fit this role if you can serve as a client advocate while translating technical solutions into business value. It suits someone comfortable leading across complex, matrixed teams and keeping stakeholders informed. The role is remote in Pennsylvania, and you must follow position-specific security controls along with applicable legal, regulatory, contractual, and internal requirements.

From the employer

This position is a trusted advisor and has overall accountability for the successful delivery of the technology solutions for contracted services and adoption of new systems, processes, and products in alignment with Sales and Client Account Management Executive. They act as the bridge between Magellan Technology and the client's needs, ensuring that every aspect of the implementation and support services is planned, executed, and delivered with precision and efficiency. Their role encompasses client management, stakeholder communication, and technical expertise to facilitate a smooth transition and enable clients to realize the full value of the services or products provided. Working as the client advisor with respect to our scope of contracted services, providing insight and guidance on Magellan’s Technology Product and technical roadmaps. The individual is responsible for transforming our processes that touch people, technology, and culture, focused on the quality of client experience at all levels, and acts as a true client advocate, ensuring the client’s voice is represented.

Work with your leadership to keep them apprised of any discontent with client customers so that any issues can be addressed immediately. (10%)
Attend meetings, as deemed necessary by the client, to keep Magellan apprised of any changes that may impact our current processes in support of the client. (40%)
Gather and document issues and requests for change as they are received from the client. (20%)
Maintain status updates and communicate to your leadership and client contacts. (20%)
Work closely with stakeholders to provide status, iterative releases. (10%)

The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Other Job Requirements

Responsibilities

Associate's degree in computer and information science, healthcare administration, business or related field.
7+ years' professional IT experience.
7+ years of experience in client success, account management, program management, or consulting in healthcare IT or a related industry.
May consider an equivalent combination of education and experience.
Proven track record of managing enterprise-level clients and delivering technology solutions.
Strong technical acumen with the ability to translate complex solutions into business value for clients.
Excellent relationship management, stakeholder communication, and problem-solving skills.
Demonstrated ability to lead cross-functional teams and drive outcomes in complex, matrixed environments.

General Job Information

Title

Client Success Manager

Grade

Work Experience - Required

Account Management, IT, Project/Program Management

Work Experience - Preferred

Education - Required

A Combination of Education and Work Experience May Be Considered., Associate

Education - Preferred

Bachelor's

License and Certifications - Required

License and Certifications - Preferred

Salary Range

Salary Minimum:

$93,955

Salary Maximum:

$159,725

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.