Customer Solutions Specialist
At a glance
Mid-level Solutions & Sales Engineering role at Lonza. Suzhou · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Coordinate China ingredient orders, including LC10, Omega NSA and Lonza China trade materials
- Work with manufacturing sites and logistics providers to deliver shipments to customer requirements
- Run enquiries, order processing, samples, supplier feedback and complaint follow-up
- Prepare weekly and monthly sales reports while maintaining contracts and trade documents
- Process sales purchase requests and orders, then keep SAP sales records current
What you bring
- A bachelor’s degree and at least three years of work experience
- Healthcare experience is preferred, with B2B background considered an advantage
- You can speak English well and build ongoing customer and partner relationships
- You bring negotiation, listening, problem-solving and document-control skills
Who this fits
This role suits someone who can combine customer service, purchasing administration and sales support in a B2B setting. You’ll work in Suzhou, China, with China ingredient orders and overseas order coordination. Strong teamwork, curiosity and willingness to learn are important for the role.
From the employer
Location.
The actual location of this job is in Suzhou, China.
What you will get
- An agile career and dynamic working culture.
- An inclusive and ethical workplace.
- Compensation programs that recognize high performance.
- A variety of benefits dependent on role and location.
- The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits.
What you will do:
• Handle ingredient order of China market, including product of LC10 plant, Omega NSA plant and trade material of Lonza (China) Investments Co. ,Ltd.. Assist communication of oversea order of China ingredient sales team.
• Cooperate with manufacturing sites and logistics providers to ensure shipment activities within different regions are executed according to customers’ requirements.
• Responsible for customer service and purchasing function, include enquiries to manufacturing sites, order process and follow up, sample requisition and management, feedback to suppliers & customers, customer complain follow.
• Provide support to sales team such as weekly report and monthly report.
• Manage the files such as sales contract, import/export document, payment document and etc.
• Handle purchase request / purchase order from sales team
• Manage SAP date related to sales, such as material, customer and vendor.
What we are looking for:
Bachelor's degree
Minimum 3 years working experience, in health care industry preferably, B2B environment is a plus
Proficient in spoken English
Ability to communicate and maintain relationships
Negotiation and listening skills is required
Good team player
Willingness to learn, curiosity
Ability to solve problems
Strong in Admin & document control
Ability to represent Lonza brand
Basic computer skills
About Lonza
At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.
Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.
Ready to shape the future of life sciences? Apply now.
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