External Sales Engineer
At a glance
Mid-level Solutions & Sales Engineering role at KSB. Johannesburg · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Visit current KSB accounts and pursue additional customers and markets, including contractors, end users and municipalities
- Watch competitors, market changes, projects and tenders, then contact leads each week
- Find and resolve faults in pumps and related systems at customer sites
- Build pump and spare-part quotes in SAP, enter orders and track them through payment
- Coordinate delivery updates with customers, factory and production, and refresh project details in C4C weekly
What you bring
- At least three years in professional sales for a service-based business
- A National Diploma or higher in Mechanical or Process Engineering, at N6/T3 level
- You can identify components and use Microsoft Office 365, SAP and Webshop
- You understand core sales and marketing concepts and have shown strong customer service
Who this fits
This mid-level role suits someone with service sales experience and the ability to troubleshoot pumps and systems on site. You’ll work directly with customers and branch colleagues while managing quotes, orders and project records.
From the employer
EDUCATION : Grade 12 (or equivalent)
National Diploma (N6/T3) or Degree in Mechanical Engineering
REQUIREMENTS: Minimum National Diploma in Mechanical or Process Engineering (N6/T3)
3–5 years’ experience in a professional sales role within a service environment (mandatory)
Strong component identification skills
Computer literacy, including proficiency in Microsoft Office 365, SAP, and Webshop
Foundational knowledge of sales and marketing principles
Demonstrated commitment to delivering excellent customer service
- Call on existing KSB customers while making every effort to expand the customer base and markets.
- Stay up to date on market trends, competition, new projects and tenders.
- Call on contractors, end users and municipalities.
- Follow up weekly on leads.
- Perform onsite fault finding and problem solving on pumps and systems.
- Compile SAP quotations for pumps and spares and process orders on SAP.
- Follow through on orders from loading on the system to the payment stage.
- Liaise with the factory and production division when orders are in the system.
- Liaise with customers regarding order status and delivery dates.
- Load and update projects on C4C weekly, including customer contacts and company files.
- Maintain protocol in handling claims and assist fellow branch staff.
- Meet deadlines and ensure customer satisfaction.
- Increase SupremeServ market share and seek new opportunities for growth.
- Comply with and enforce all KSB Pumps & Valves (Pty) Ltd policies and procedures
- In addition to these functions, the incumbent is required to carry out such other duties as may be reasonably required.
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