Renewal Account Manager
At a glance
Mid-level Account Management role at Kong. Singapore · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Run renewals across your assigned customer portfolio, starting conversations before contracts expire
- Use Salesforce and other tools to build and present quotes, proposals, and contracts
- Work with CSMs and SEs to resolve customer questions and technical needs
- Spot renewal risk, reduce churn, and negotiate terms or pricing toward agreement
- Find expansion opportunities and share renewal trends or process improvements with management
What you bring
- You have account management, renewals, or customer success experience in SaaS or technology
- You can balance multiple accounts and competing priorities without losing follow-through
- You bring strong customer communication, negotiation ability, and a customer-focused approach
- You have used a CRM such as Salesforce and can interpret customer health and usage data
Who this fits
This role suits someone who can work independently while coordinating with customer success and sales engineering teams. It is a hybrid position based in Singapore.
From the employer
Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
What You’ll Do:
• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers before their renewal date to discuss contract terms value realization and future needs.
• Prepare and present renewal quotes proposals and contracts using Salesforce and other tools.
• Collaborate with (CSMs) and (SEs) to address customer questions or technical requirements.
• Proactively identify and address at-risk renewals developing strategies to mitigate churn.
• Negotiate contract terms and pricing to ensure a win-win outcome.
• Identify and pursue upsell and cross-sell opportunities during the renewal process.
• Provide feedback to management on trends challenges and areas for process improvement.
What You’ll Bring:
• Experience in account management renewals or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer-centric approach.
• Experience with CRM systems such as Salesforce; familiarity with renewal tools is a plus.
• Analytical mindset with the ability to interpret customer health data and usage metrics.
• Team players with the ability to collaborate across departments and work independently.
About Kong:
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.
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