Technical Communications Systems Analyst- Cartersville, GA

Join Komatsu and Be Part of Something Big!

Job Overview

The Technical Communications Systems Analyst administers and supports the systems used to create anddeliver technical content. This role analyzes business processes and system performance to identify opportunitiesfor improvement, automation, reporting, and technology adoption. The position partners with businessstakeholders, IT, and suppliers to implement solutions that improve efficiency, reliability, and user experience.

Key Job Responsibilities

• Collaboration: Partner with team members in Technical Communications, IT, business stakeholders, andvendors to support and enhance systems, gather requirements, resolve issues, and implement process andtechnology improvements.
• Information Development: Analyze business processes, system performance, and user needs to identifyopportunities for process improvement, automation, and technology adoption. Gather and validate businessand system requirements through root cause analysis. Create and maintain operating procedures to supportsystems.
• Project Management: Lead and support projects involving system implementations, upgrades, integrations,reporting solutions, and process improvements. Manage project requirements, milestones, testing, useracceptance, and deployment activities.
• Leadership: Lead or support successful departmental and global initiatives that improve technicalcommunication systems, processes, and content delivery capabilities. Provide guidance and training to userson systems and best practices.
• Cross-Functional Understanding: Apply knowledge of technical publications, parts information, andbusiness processes to develop effective solutions that meet organizational needs.
• System Administration: Administer and support technical communication content systems. Monitor systemperformance, troubleshoot issues, coordinate upgrades, and support integrations with enterprise applications.
• Technology Leadership: Build reporting systems leveraging Power apps/BI for metric and KPI monitoring.Maintain and enhance power app techcomm solutions. Manage and test systems to ensure interoperabilitywith other departmental, as well as enterprise, systems.

Qualifications/Requirements

• Bachelor's in related field and minimum of 3 years professional experience, or 5 years related work/militaryexperience
• Experience administering, supporting, or improving enterprise applications, content management systems, orbusiness systems.
• Strong project management skills that keep projects on track, countermeasure for project delays, and drivesuccess
• Strong problem-solving, root cause analysis, and system knowledge.
• Travel up to 5-20% for training, project work, customer visits, industry events, or team meetings.
• Ability to build positive relationships within a team, and collaborate well with cross functional teams such asIT, service, and engineering.

Preferred Skills:

• Experience with content management, structured authoring, publishing, translation, or content deliverysystems.
• Experience leading or supporting cross-functional projects, system implementations, upgrades, orintegrations.
• Experience in data reporting, data analysis tools and techniques
• Experience in building requirement definitions, user stories, and UAT testing of system releases includingbusiness case development.
• Experience with scripting, automation and visual technologies such as PowerShell, Python, SQL, PowerApps,BI, or similar tools.
• Commitment to staying updated with technology and best practices
• Commitment to continuous learning and understanding internal requirements and customer needs, andidentifying solutions to bridge the gap.

Additional Information

Mental Requirements:

• Ability to comprehend technical documents and data
• Strong problem solving skills, including being able to concentrate and have a high attention to detail to solve complex problems swiftly
• Strong organizational skills
• Communicates with customers (internal and external) in a clear and effective manner
• Must be able to adhere to process protocol
• Must be able to apply established protocols in a timely manner
• Must be able to inspect site and work areas to detect safety concerns
• Must be able to manage the stress and mental fatigue that comes from a heavy workload, competing priorities and ambiguity
• Ability to deliver work within tight deadlines

Emotional Intelligence Requirements:

• Ability to remain calm in situations involving stress, deadlines, or upset employees or third parties.
• Ability to establish and manage priorities of yourself and subordinates to achieve targeted performance metrics, if applicable.
• Ability to maintain an effective and collaborative working relationship with managers, peers, subordinates, and third parties. Has a high degree of tact and diplomacy when needed.
• Ability to understand how your emotions and communications are perceived by others including managers, peers, subordinates, and third parties. Modify as needed to be an effective team member.
• High level of self-motivation. Demonstrates leadership and good professional judgement, consistent with role in the organization.
• Accountability for work product.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together. 

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.