Community Manager with Brazilian Portuguese - Gaming
At a glance
Mid-level Community Marketing role at Keywords Studios. Remote, Brazil · full-time.
Pay not stated Community Marketing salary
growthroles summary, based on the employer's posting.
What you'll do
- Review player messages across social channels and respond to questions and comments promptly
- Create social posts that capture players’ interest, while moderating discussions to keep them aligned with community guidelines
- Track community activity and prepare reports that help inform community growth
- Pass player feedback and reported issues to developers, and suggest initiatives to grow the community
- Help keep the game community safe, welcoming and respectful for players
What you bring
- Professional experience managing gaming communities or social media
- Strong written and spoken English and Brazilian Portuguese
- A solid grasp of social and community platforms such as Discord, Twitch, Reddit, Instagram and Facebook
Who this fits
This remote role is based in Brazil and suits someone with professional gaming community or social media experience who can communicate in English and Brazilian Portuguese. You’ll work with developers and handle both player-facing engagement and community moderation.
From the employer
Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering four service lines: from Create, to Globilize, Media & Entertainment and finally - Engage - which is one of the fastest-growing Service Lines at Keywords Studios. Engage provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥
What are we looking for? Our Community Manager has a knack for the following skills:
Communication:
- Review all incoming community interactions on various social media platforms and respond promptly to player queries and comments, ensuring their voices are heard and valued.
- Showcase your creativity by crafting engaging content for social media that captivates and excites the gaming community.
- Apply your moderation skills to maintain discussions and comments in line with community guidelines, fostering a positive and respectful environment.
Analytics:
- Keep meticulous records and create comprehensive reports as needed, providing valuable insights to support community growth.
Leadership:
- Embrace your role as a community caretaker, ensuring the game community remains safe, friendly, and welcoming for all players.
- Bring your passion and innovation to the table by proactively suggesting new initiatives to grow and nurture the gaming community.
Business:
- Work closely with developers, forwarding them important player feedback and issues, to contribute to constant improvements in the gaming experience.
Requirements
- Prior experience in community management/social media in gaming on professional basis.
- Excellent written and verbal communication skills in English and Brazilian Portuguese.
- Passionate about video games and social media.
- Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook...)
Please make sure that your contact information, including your personal email address, location, and what languages you speak and write, is included on either your CV or your cover letter.
Benefits
As a remote role, we offer flexibility and a nice work-life balance.
Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.
We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.
Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.
We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications.
Good luck and we look forward to meeting you!
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Brazil
Area of Work: Marketing
Service: Engage
Working Pattern: Remote
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