Independent Rental Company (IRC) Customer Success Manager - Strategic Accounts Group
At a glance
Mid-level Customer Success role at John Deere. Moline · $77,628–$116,436 base.
growthroles summary, based on the employer's posting.
What you'll do
- Untangle product, process, and performance problems with customers and channel partners, then coordinate fixes with factories
- Build customers’ product-support skills to improve satisfaction, and train customers and employees on products, technical topics, or systems
- Oversee warranty and policy costs alongside Product Improvement Program delivery
- Represent Deere products on technical matters, including OEM engines and agricultural equipment, and help resolve complex issues
- Use available technology and data to improve customer experience, increase uptime, and reduce customers’ operating costs
What you bring
- You can communicate, negotiate, and resolve conflicts with customers and partners
- You understand customer-support processes, machine systems, diagnostics, and dealer or other channel capabilities
- You bring knowledge of heavy construction products, their customers, markets, and competitors
- A relevant bachelor’s degree or equivalent related experience is preferred; listed fields include engineering, business, marketing, and education
Who this fits
This remote role suits someone comfortable handling technical customer-support issues across Deere products and working with factories, customers, and channel partners. Domestic travel can reach half of your work time. Visa sponsorship is unavailable. The posting calls a relevant degree or equivalent experience ideal, while customer-support, factory, machinery, and field experience are presented as standouts.
From the employer
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer, including disabled & veterans.
Primary Location: United States (US) - Illinois - Moline
Function: Customer Experience (CA)
Title: Independent Rental Company (IRC) Customer Success Manager - Strategic Accounts Group - 124187
Onsite/Remote:Remote Position
This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.
Your Responsibilities
As a Independent Rental Company (IRC) Customer Success Manager - Strategic Accounts Group for John Deere C&F you will:
- Resolve product, process and performance issues with customers/channel partners and communicate with factories on appropriate issues and solutions.
- Manage efforts in developing customers' product support capabilities to improve customer satisfaction
- Deliver product training, technical, and/or management/systems training to customers and company employees
- Manage warranty cost, policy cost & Product Improvement Program (PIP) execution
- Serve as the primary technical representative and/or assist with technical problem resolution on all Deere products including OEM engines and Agriculture products
- Leverage technology and other available resources/data to improve customer experience, increase uptime, and lower customers' total cost of operation (TCO)
VISA Sponsorship is NOT available for this position
What Skills You Need
- Skill in interpersonal communications, negotiation, and conflict resolution
- Understanding of Customer Support processes and tools
- Understanding of machine systems and diagnostics
- Knowledge of heavy construction products, customers, markets and competitors
- Knowledge of dealers and other channels
- Knowledge of dealer product support capacity and competencies
- Ability to travel domestically, up to 50%
What Makes You Stand Out
- 1 or more years of customer support experience with customer interaction regarding products, parts, and services
- 1 or more years of factory experience with regular interfacing with design, engineering, and manufacturing
- 1 or more years of practical experience with John Deere machinery and equipment
- Field experience with regular customer contact
- Knowledge of Deere products, customers, markets and competitors
Education
Ideally you will have a degree or equivalent related work experience in the following:
- Bachelor's Degree in Engineering/Technology, Business/Management, Marketing, Education, or related area of study or equivalent experience
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
- Flexible work arrangements
- Highly competitive base pay
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
- Vacation and Holiday Pay
$77,628.00 - $116,436.00 + Benefits
Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL
Must be 18 years of age or older to apply
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
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