Enterprise Solutions Specialist (SAP MM, IMWM, PLM))
At a glance
Mid-level Solutions & Sales Engineering role at Jabil. Penang · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Resolve production problems as a Level Three functional support contact for SAP and connected enterprise applications
- Turn business needs into system solutions while identifying gaps and proposing process changes
- Configure systems, support enhancements, and create functional specifications with process flows and data structures
- Work with developers, basis teams, and stakeholders across global regions to investigate root causes
- Keep process documentation and work instructions current while communicating issues and resolutions clearly
What you bring
- A bachelor’s degree in information technology, computer science, or a related discipline
- At least three years in IT support, business systems, or ERP settings
- Working knowledge of SAP or another ERP across planning, purchasing, inventory and warehouse, or sales
- You understand operational workflows and can connect business processes to system capabilities
- Strong analysis, troubleshooting, communication, independent-working, and collaboration skills
Who this fits
You’ll suit a mid-level enterprise applications role focused on SAP support, configuration, issue resolution, and process improvement. The work involves collaboration with global teams across Asia, Europe, and the Americas, while also requiring independent execution. The position is based in Penang, Malaysia.
From the employer
Enterprise Solution Specialist
Build your career with Jabil! We challenge and empower you to make the most of your talents, working with outstanding colleagues from diverse backgrounds who share your drive and passion to make Jabil grow!
About the Role
We are looking for a motivated Enterprise Solution Specialist to join our global IT SAS (Strategic Application Support Services) team. In this role, you will support SAP and enterprise applications by analyzing business requirements, resolving system issues, and contributing to process improvements across multiple functions.
This position offers strong exposure to end-to-end business processes and the opportunity to build expertise across various domains such as Supply Chain, Finance, Manufacturing, and Quality through ongoing learning and potential role rotation.
Key Responsibilities
- Provide Level 3 functional support for SAP and integrated enterprise applications, ensuring timely resolution of production issues
- Analyze business requirements and translate them into effective system solutions
- Identify process or system gaps and recommend improvements aligned with business needs
- Work closely with technical teams (developers, basis) and business stakeholders across global regions
- Perform system configuration and support enhancements in assigned functional areas
- Develop and maintain functional specifications, including process flows and data structures
- Conduct root cause analysis and drive continuous improvement initiatives
- Ensure system processes, documentation, and work instructions are accurate, efficient, and up to date
- Communicate progress, issues, and resolutions clearly to stakeholders and management
- Maintain a high level of customer service by prioritizing and resolving user issues effectively
- Ensure compliance with data security, confidentiality, and company policies
What We’re Looking For
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Approximately 3+ year of experience in IT support, business systems, or ERP environments
- Basic knowledge of SAP or other ERP systems in areas such as Planning, Purchasing, Inventory & Warehouse, or Sales
- Understanding of business processes and how systems support operational workflows
- Strong analytical, problem-solving, and communication skills
- Ability to work independently as well as collaboratively in a global team environment
Why Join Us
- Gain hands-on experience with SAP and enterprise applications in a global environment
- Opportunity to develop cross-functional expertise through structured learning and job rotation
- Work alongside diverse teams across Asia, Europe, and the Americas
- Be part of a culture that values continuous improvement, collaboration, and professional growth
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong
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