Senior Customer Success Representative

invgate Open · verified Sep 25, 2026

Buenos Aires Senior Customer Success

At a glance

Senior Customer Success role at invgate. Buenos Aires.

Pay not stated

RoleCustomer Success

SenioritySenior

LocationBuenos Aires

PostedNov 13, 2019 · 83mo ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Act as the main contact for assigned customers, addressing needs and coordinating responses
Train customers, provide continuing support, and encourage deeper use of the product
Build and carry out success plans tied to customer outcomes
Watch customer health signals, surface risks, and work internally to protect retention
Record activity in HubSpot, gather feedback, and schedule satisfaction follow-ups

What you bring

Prior work in Customer Success, software implementation, or Account Management with technical or commercial exposure
Strong communication, troubleshooting, relationship-building, and negotiation abilities
Experience interpreting customer information and turning findings into practical plans
A track record of improving product adoption and customer satisfaction for large-company accounts
Fluent written and spoken English and Spanish, with willingness to travel

Who this fits

You’ll suit a client-facing role that combines relationship management, product guidance, customer analysis, and internal coordination. The job is hybrid in Belgrano, CABA, with office attendance at least twice weekly, and includes travel. You’ll work with product, implementation, support, and sales teams.

From the employer

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 50 countries in industries such as banking, e-commerce, education and technology.

To support our continuous growth we are looking for a Customer Success Representative to join our team.

As a Customer Success Representative, you will play a pivotal role in ensuring our clients achieve success with our solutions. You will be responsible for building strong relationships with different stakeholders within your customers, driving product adoption, and ensuring long-term retention. By acting as a trusted advisor, you will help clients maximize the value they get from our solutions.
We are looking for a person with technical knowledge, energy, empathy, client orientation, versatility, and operational experience to execute our Customer Success plans.
This position will work closely with the product, implementation, support, and sales department. Key Responsibilities:

Serve as the primary point of contact for assigned customers, ensuring their needs are met effectively.
Drive customer engagement by providing training and ongoing support.
Develop and execute success plans to ensure customers achieve their desired outcomes.
Proactively identify risks and collaborate with internal teams to resolve issues.
Monitor key customer health metrics to drive retention and growth.
Advocate for customers by gathering feedback and collaborating with product teams to enhance our solutions.
Maintain accurate records in HubSpot and ensure seamless communication across departments.
Set follow-up meetings to check customers' satisfaction and needs.

Qualifications

Previous experience in Customer Success, software implementation, or Account Management, either technical and/or commercial.
Strong communication, problem-solving, and relationship-building skills.
Ability to analyze customer data and translate insights into actionable strategies.
Proven ability to drive product adoption and customer satisfaction.
Experience working with big companies as clients, and managing business portfolios.
Strong negotiation skills
Enjoy working with clients
Good energy and empathy.
Fluent in English and Spanish (written and verbal).
Availability to travel.

Our benefits include career development opportunities, English lessons, in -house and external technical training, extended PTO and paternity leave, premium private health insurance, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.
This position will be Hybrid, requiring attendance to our Belgrano, CABA office at least twice a week.