Customer Success Manager, K-12

Instructure, Inc. instructure.com Open · verified Sep 14, 2026

Remote US Full-time Manager Customer Success

Mid-level Customer Success role at Instructure, Inc.. Remote, United States · full-time · $87,500–$112,500 base.

SalaryStated by Instructure, Inc.

$87,500 – $112,500

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Own the customer experience across your assigned territory
Work with Sales and Renewals to retain accounts and expand business opportunities
Serve as the connection point between customers and Instructure
Turn customer goals for the Learning Platform into successful outcomes
Track CSAT and support Sales and Renewals in reaching NRR targets

What you bring

Bring a bachelor’s degree or at least four years of account management experience
Communicate exceptionally well in writing and conversation
Set clear expectations and carry issues through to resolution
Prioritize competing work in a changing environment and solve customer problems
Have customer-facing experience in the software industry

Who this fits

You’ll fit this role if you have customer success or account management experience with software customers and can work effectively across teams. K-12 education experience is preferred, and the job is remote within the United States. You must complete a background check, and the hiring process may include identity and location verification

From the employer

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

We are looking for a seasoned Customer Experience Manager or Customer Success Manager to work with our K12 clients. This position will focus specifically on supporting our customers who have implemented the K12 Instructure Learning Platform and provide them with an exceptional customer experience.

The Customer Success Manager will participate in efforts to retain the account, help grow the account, and increase the market presence of Instructure. The main focus of this position is to manage existing accounts and position Instructure to capture additional market share through a solutions oriented approach.

What you will be doing:

Manage the Instructure customer experience for all customers within your territory

Work collaboratively with Sales and Renewals to increase market share from existing account base and new business to business opportunities
Act as liaison between the customer and Instructure
Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success
Accountable for CSAT and working closely with Sales and Renewals to achieve NRR targets

Here is what you will need to know/have:

Successful candidates will have the following education, experience, and skills:

Requires a Bachelor's Degree or a minimum of 4+ years Account Management experience.
Exceptional communication skills both written and verbal.
Capacity to set correct expectations and manage issues to completion.
Multitask and prioritize tasks in a changing environment.
Strong team mentality, utilizing internal and external resources strategically and judiciously.
Customer facing background within the software industry.
Demonstrated ability to solve problems and seek solutions.
K12 Education experience and knowledge preferred

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.