Strategic Account Manager

Innodata Inc. Open · verified Sep 10, 2026

Remote California Manager Account Management

Mid-level Account Management role at Innodata Inc.. Remote, United States · $183,102 base.

SalaryStated by Innodata Inc.

$183,102

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll coordinate data engineers, analysts, and project managers to deliver client work on time
You'll track progress, flag risks, and resolve issues before they affect client satisfaction
You'll manage scope, schedules, budgets, and updates when project details change
You'll lead account meetings, presentations, and status communication as the main client contact
You'll build delivery plans, expansion strategies, service roadmaps, and retention plans

What you bring

A master's degree in business administration, marketing, or a closely related field
At least two years of progressive post-baccalaureate experience in a related occupation
Two years managing senior client engagements from strategy creation through operational delivery
Two years shaping operational or technology strategies with quantitative and qualitative research

Who this fits

This role suits you if you can connect senior client priorities with technical and operational execution. It is listed as remote in California and associated with San Francisco, California. Qualifying experience may have been gained concurrently.

From the employer

Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

Strategic Account Manager wanted by Innodata, Inc. in San Francisco, CA.

What You’ll Own:

Coordinate with internal teams, such as data engineers, analysts, and project managers, to ensure timely and successful delivery of client projects;
Monitor project progress, identify potential risks or issues, and proactively address them to ensure client satisfaction;
Manage project scope, timelines, and budgets, and communicates any changes or updates to clients promptly;
Serve as the primary point of contact for assigned accounts, managing client relationships, and ensuring high levels of client satisfaction;
Conduct regular client meetings, presentations, and status updates to ensure effective communication and project progress.
Architect cross-functional delivery plans with technical and operations teams, managing risk and iteration at scale;
Present insights and program expansion strategies to product, safety, and procurement leads to client;
Shape roadmap of emerging services based on client need and delivery capability;
Develop and implement account plans to ensure client retention and long-term partnerships.

Minimum Requirements:

Master’s degree in Business Administration, Marketing or a closely related field and 2 years of progressive, post-baccalaureate experience in any related occupation.
Must have 2 years of experience in managing senior level client engagements end-to-end from strategy design through execution, to align strategic priorities with operational delivery.
Must have 2 years of experience in crafting strategies for operational or technology-driven initiatives, using both quantitative and qualitative research methods. Any required experience may have been gained concurrently

The salary for this position is $183,102 USD per year.

Please apply at https://innodatacareers.com/ or send resume to talent@innodata.com and place job title in Subject line.

Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams.

If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov.